Patient Support Advocate - Call Center (Hybrid)

CCS; United States; Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Job summary

CCS in the United States is seeking a Patient Advocate Representative I to join our Patient Support Department. You will handle reorders, resolve patient issues, and ensure proper documentation for billing with a focus on high-quality customer service.

The role involves phone-based interactions, cross-functional support, and maintaining confidentiality while ensuring timely shipping of reorders. Hybrid schedule with an on-site Duluth office and a $2.00 on-site premium is offered.

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross‑selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.

Skills

Customer service

Phone etiquette

Email etiquette

Data entry

Multitasking

Attention to detail

Communication

Organizational skills

Education

High School diploma or GED

Job description

CCS in the United States is seeking a Patient Advocate Representative I to join our Patient Support Department. You will handle reorders, resolve patient issues, and ensure proper documentation for billing with a focus on high-quality customer service.

The role involves phone-based interactions, cross-functional support, and maintaining confidentiality while ensuring timely shipping of reorders. Hybrid schedule with an on-site Duluth office and a $2.00 on-site premium is offered.