Remote Patient Advocate & Care Coordinator

Ez Health; Austin (TX); Hybrid; USD 39,000 - 52,000; Full time

Job summary

Ez Health is hiring a Patient Advocate to support older adults remotely. You will be the trusted voice, assess needs, and guide clients through medical and logistical steps. You’ll manage a lightweight caseload and work from home with flexible daytime hours.

A typical week includes regular outreach, asking precise questions, and coordinating care with providers and insurers to keep plans moving forward. Strong communication is essential.

Qualifications

• Clear communication and sound judgment in conversations with clients.
• Empathy and patience when guiding older adults through options.
• History of following through and ownership of tasks.

Responsibilities

• Speak with clients by phone to understand needs and provide guidance.
• Translate medical or benefits terms into simple, everyday language.
• Coordinate with doctors, pharmacies, and insurers for your clients.
• Document calls, actions, and next steps in clear, organized notes.
• Maintain a manageable caseload and build trust with each client.

Skills

Clear communication

Empathy

Follow-through

Phone conversations

Tools

Google Docs

Google Sheets

Job description

Ez Health is hiring a Patient Advocate to support older adults remotely. You will be the trusted voice, assess needs, and guide clients through medical and logistical steps. You’ll manage a lightweight caseload and work from home with flexible daytime hours.

A typical week includes regular outreach, asking precise questions, and coordinating care with providers and insurers to keep plans moving forward. Strong communication is essential.