Remote Patient Advocate - Billing & Benefits

Quadax, Inc.; Middleburg Heights (OH); Remote; USD 38,000 - 50,000; Full time

Job summary

Quadax, Inc. is seeking a Patient Advocacy Representative for our inbound call center in Middleburg Heights, OH. This full-time remote role handles patient inquiries, proofs of benefits, and updates with healthcare providers and insurers.

The ideal candidate has strong customer service, solid communication, and the ability to manage confidential information independently while meeting productivity and quality goals.

Qualifications

• High School diploma or GED required.
• Superior customer service skills and confidentiality.
• Excellent written and verbal communication abilities.

Responsibilities

• Answer inbound calls from patients, offices, and insurers.
• Make outbound calls to obtain information or provide case updates.
• Review case history and insurance correspondence for callers.
• Communicate benefits results to patients and physicians.
• Pre-qualify patients for financial assistance.
• Complete special projects and meet productivity/quality goals.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Teamwork

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Job description

Quadax, Inc. is seeking a Patient Advocacy Representative for our inbound call center in Middleburg Heights, OH. This full-time remote role handles patient inquiries, proofs of benefits, and updates with healthcare providers and insurers.

The ideal candidate has strong customer service, solid communication, and the ability to manage confidential information independently while meeting productivity and quality goals.