Patient Advocacy Representative (inbound call center)

Quadax, Inc.; Middleburg Heights (OH); Remote; USD 38,000 - 50,000; Full time

Job summary

Quadax, Inc. is seeking a Patient Advocacy Representative for our inbound call center in Middleburg Heights, OH. This full-time remote role handles patient inquiries, proofs of benefits, and updates with healthcare providers and insurers.

The ideal candidate has strong customer service, solid communication, and the ability to manage confidential information independently while meeting productivity and quality goals.

Qualifications

• High School diploma or GED required.
• Superior customer service skills and confidentiality.
• Excellent written and verbal communication abilities.

Responsibilities

• Answer inbound calls from patients, offices, and insurers.
• Make outbound calls to obtain information or provide case updates.
• Review case history and insurance correspondence for callers.
• Communicate benefits results to patients and physicians.
• Pre-qualify patients for financial assistance.
• Complete special projects and meet productivity/quality goals.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Teamwork

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Job description

Patient Advocacy Representative (inbound call center)

Job Category: Medical Billing

Requisition Number: PATIE001806

• Posted : September 21, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Middleburg Heights, OH 44130, USA

Description

Key Responsibilities:

• Answer incoming phone calls from patients, physician offices, and insurance companies.
• Make outbound calls to patients and physician offices to obtain information or provide case updates.
• Review case history and insurance correspondence to provide information to callers.
• Communicate results of a benefit investigation to patients and physicians.
• Pre-qualify patients for any available financial assistance.
• Complete special projects assigned by the management.
• Meet productivity and quality goals set forth by call center management.
• Participate in team meetings by sharing observed trends and/or recurring issues identified when working cases and handling calls.
• Other duties as assigned

Education/Experience:

• High School diploma or GED
• Possess superior customer service skills.
• Previous call center experience preferred, but not necessary.
• Ability to maintain confidentiality.
• Ability to listen and work well with others.
• Detail oriented.
• Excellent written and verbal communication skills.
• Able to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to learn quickly and navigate through different computer applications.
• Proficient in using Microsoft Word and Excel

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.