Patient Billing & Insurance Liaison

Quadax, Inc.; Middleburg Heights (OH); On-site; USD 38,000 - 58,000; Full time

Job summary

Quadax, Inc. seeks a patient billing specialist to support the billing workflow, verify insurance information, and communicate with patients and clients. You will review cases, ensure reimbursement readiness, and process statements and financial assistance documents.

Ideal candidates have a High School diploma or GED, 4+ years of experience, and strong communication skills. The role emphasizes confidentiality and independent work, with standard full-time hours in Middleburg Heights, OH.

Qualifications

• Knowledge of health insurance terminology and the reimbursement process.
• Excellent customer service skills and ability to maintain confidentiality.
• Experience working with patients and insurance is preferred.
• Strong written and verbal communication abilities.

Responsibilities

• Review case history to maximize reimbursement and ensure proper patient billing.
• Notify clients when patients enter the billing process via email or worklist.
• Answer client questions about a patient’s case history.
• Call patients for updated insurance information and to offer financial assistance.
• Review/approve statement balances and mail billing statements.
• Distribute financial assistance applications and process returned documents.
• Comply with all Patient Billing SOPs and meet time standards.
• Participate in team meetings and provide case details; back up phone coverage as needed.
• Other duties as assigned.

Skills

Customer service excellence

Written and verbal communication

Detail oriented

Multitasking

Confidentiality

Independent work

Insurance terminology

Education

High School diploma or GED

Job description

Quadax, Inc. seeks a patient billing specialist to support the billing workflow, verify insurance information, and communicate with patients and clients. You will review cases, ensure reimbursement readiness, and process statements and financial assistance documents.

Ideal candidates have a High School diploma or GED, 4+ years of experience, and strong communication skills. The role emphasizes confidentiality and independent work, with standard full-time hours in Middleburg Heights, OH.