Remote Patient Access Lead

Cardinal Health; Richmond (VA); Remote; USD 68,000 - 87,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Supervisor, Access and Patient Support to lead a remote team delivering patient access, enrollment and reimbursement support for advanced therapies. You will guide program staff, manage workflows and ensure adherence to SOPs while maintaining strong client communications.

The role emphasizes coaching, performance reviews, and regulatory compliance, with a 40-hour workweek and a commitment to HIPAA standards across a national remote model.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 2-3 years proven leadership experience in a call center.
• Strong communication and customer service skills (written and verbal).
• Excellent leadership, troubleshooting, time management, and problem-solving skills.
• Ability to prioritize multiple tasks with urgency and manage remote teams.
• Proven ability to lead and engage remote employees.

Responsibilities

• Collaboratively oversees daily operations for an inbound and outbound patient access support team.
• Maintain development/training goals for team members in a 100% remote setting.
• Create and maintain Standard Operating Procedures and program-specific work instructions and metrics.
• Conduct regular reviews of program metrics and report results to leadership.
• Manage workflow to ensure efficient customer service operations and monitor key KPIs.
• Test/solution/approve program changes including technology/platform upgrades and business rule modifications.
• Meet with Manager to discuss team performance and policy updates.
• Conduct biweekly/monthly/quarterly 1x1s with team members for coaching and development.
• Manage Workday tasks including approvals, timecards, and PTO.
• Ensure compliance with laws including HIPAA; collaborate with internal partners on complex issues.
• Prioritize tasks to meet deadlines and maintain daily client/partner contact.

Skills

Leadership

Call center experience

Customer service

Communication

Time management

Problem solving

Remote team management

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

Cardinal Health is seeking a Supervisor, Access and Patient Support to lead a remote team delivering patient access, enrollment and reimbursement support for advanced therapies. You will guide program staff, manage workflows and ensure adherence to SOPs while maintaining strong client communications.

The role emphasizes coaching, performance reviews, and regulatory compliance, with a 40-hour workweek and a commitment to HIPAA standards across a national remote model.