Remote Patient Access & Support Manager

BioCryst US Sales Co LLC; North Carolina; Hybrid; USD 85,000 - 110,000; Full time

Job summary

BioCryst is seeking a Patient Support Manager to oversee access and case management for consented patients, providing reimbursement education and ongoing support across healthcare stakeholders. This role emphasizes educating patients, caregivers, physicians, and staff to address access barriers and ensure continuity of care.

The position requires oncology/rare disease experience, strong communication skills, and a collaborative mindset.

Qualifications

• Bachelor’s degree preferred, or an equivalent combination of education and experience.
• 5+ years of commercial experience in Specialty Pharmacy and/or biotech/pharma preferred.
• Bilingual in Spanish and English.
• Relevant experience in pharmaceutical patient access services.
• Relevant experience in oncology, rare disease or specialty product markets required.
• Relevant experience with new product launches strongly preferred.
• Demonstrated ability to operate in a fast-paced, high-growth environment.
• Creative thinker; self-directed; able to develop a plan, gain alignment, and execute.
• Highly collaborative; flexible and can work easily across functions; comfortable leaning into all aspects of a commercial business and making recommendations to optimize company or team approach.
• Excellent written and verbal communication skills.
• Can build and maintain strong customer and partner relationships.

Responsibilities

• Direct the access support between consented patients and all relevant stakeholders (Pharmacy, MDO, support organizations).
• Oversee quality-control efforts relating to Pharmacy interface with payers for consented patients.
• Direct and coordinate onboarding of all new consented patients.
• Manage patient status changes within Patient Services CRM and follow-up with internal stakeholders and pharmacy.
• Enforce Patient Support Program business rules to administer access to these programs.
• Manage and communicate reimbursement-related information to consented patients and MDOs.
• Control the flow of information to and communication touch-points with consented patients.
• Support adherence efforts.
• Collaborate with Market Access to execute regional reimbursement patient educational events.
• Create and manage a comprehensive product access and patient support plan for consented patients.
• Lead the cross-functional execution activities.
• Lead weekly meetings with cross-functional colleagues to manage alignment across functions related to patient product access and ongoing support.
• Collaborate with Patient Advocacy on engagement with local, regional, and national patient organizations to support patients.
• Develop and facilitate training programs for contracted partners or vendors.
• Collaborate with Marketing and other internal commercial functions to report key insights and findings in a compliant manner.
• Adhere to all corporate compliance policies and procedures, including with regard to the receipt, and handling of PHI obtained through pharmacies, MDOs, and interactions with patients.
• Maintain a high degree of customer focus.
• Represent BioCryst at local, regional, and national conferences.
• Overnight travel to meetings, conferences, and medical offices as needed Demonstrate the highest degree of compliance and integrity.
• Other duties as assigned.

Skills

Spanish-English bilingual

Communication skills

Pharma patient access

Cross-functional collaboration

Project management

Education

Bachelor's degree

Job description

BioCryst is seeking a Patient Support Manager to oversee access and case management for consented patients, providing reimbursement education and ongoing support across healthcare stakeholders. This role emphasizes educating patients, caregivers, physicians, and staff to address access barriers and ensure continuity of care.

The position requires oncology/rare disease experience, strong communication skills, and a collaborative mindset.