Rare-Disease Patient Access Lead

BioCryst Pharmaceuticals, Inc.; North Carolina; On-site; USD 85,000 - 120,000; Full time

Job summary

BioCryst Pharmaceuticals, Inc. in North Carolina seeks a Patient Support Manager to oversee case management for consented patients on BioCryst products, providing reimbursement help, education and ongoing support to patients, caregivers, physicians and office staff.

This role functions independently of sales, enforcing program rules, coordinating onboarding, and guiding patient status changes in the CRM while collaborating with pharmacies, payers and MDOs to remove access barriers.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• 5+ years of commercial experience in Specialty Pharmacy and/or biotech/pharma preferred.
• Bilingual in Spanish and English.
• Experience in pharmaceutical patient access services.
• Experience in oncology, rare disease or specialty product markets preferred.
• Experience with new product launches strongly preferred.
• Demonstrated ability to operate in a fast-paced, high-growth environment.
• Creative thinker who can plan, gain alignment, and execute.
• Highly collaborative and able to work across functions; strong communication skills.
• Can build and maintain strong customer and partner relationships.

Responsibilities

• Direct the access support between consented patients and all relevant stakeholders (Pharmacy, MDO, support organizations).
• Oversee quality-control efforts relating to Pharmacy interface with payers for consented patients.
• Direct and coordinate onboarding of all new consented patients.
• Manage patient status changes within Patient Services CRM and follow-up with internal stakeholders and pharmacy.
• Enforce Patient Support Program business rules to administer access to these programs.
• Manage and communicate reimbursement-related information to consented patients and MDOs.
• Control the flow of information to and communication touch-points with consented patients.
• Support adherence efforts.
• Collaborate with Market Access to execute regional reimbursement patient educational events.
• Create and manage a comprehensive product access and patient support plan for consented patients. Lead the cross-functional execution activities.
• Lead weekly meetings with cross-functional colleagues to manage alignment across functions related to patient product access and ongoing support.
• Collaborate with Patient Advocacy on engagement with local, regional, and national patient organizations to support patients.
• Develop and facilitate training programs for contracted partners or vendors.
• Collaborate with Marketing and other internal commercial functions to report key insights and findings in a compliant manner.
• Adhere to all corporate compliance policies and procedures, including handling PHI obtained through pharmacies, MDOs, and patient interactions.
• Maintain a high degree of customer focus.
• Represent BioCryst at local, regional, and national conferences.
• Overnight travel to meetings, conferences, and medical offices as needed.
• Demonstrate the highest degree of compliance and integrity.
• Other duties as assigned.

Skills

Bilingual Spanish-English

Communication skills

Relationship building

Collaboration across functions

Creative thinking

Adaptability in fast-paced environment

Education

Bachelor’s degree preferred

Job description

BioCryst Pharmaceuticals, Inc. in North Carolina seeks a Patient Support Manager to oversee case management for consented patients on BioCryst products, providing reimbursement help, education and ongoing support to patients, caregivers, physicians and office staff.

This role functions independently of sales, enforcing program rules, coordinating onboarding, and guiding patient status changes in the CRM while collaborating with pharmacies, payers and MDOs to remove access barriers.