Patient Support Manager

BioCryst Pharmaceuticals, Inc.; North Carolina; On-site; USD 85,000 - 120,000; Full time

Job summary

BioCryst Pharmaceuticals, Inc. in North Carolina seeks a Patient Support Manager to oversee case management for consented patients on BioCryst products, providing reimbursement help, education and ongoing support to patients, caregivers, physicians and office staff.

This role functions independently of sales, enforcing program rules, coordinating onboarding, and guiding patient status changes in the CRM while collaborating with pharmacies, payers and MDOs to remove access barriers.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• 5+ years of commercial experience in Specialty Pharmacy and/or biotech/pharma preferred.
• Bilingual in Spanish and English.
• Experience in pharmaceutical patient access services.
• Experience in oncology, rare disease or specialty product markets preferred.
• Experience with new product launches strongly preferred.
• Demonstrated ability to operate in a fast-paced, high-growth environment.
• Creative thinker who can plan, gain alignment, and execute.
• Highly collaborative and able to work across functions; strong communication skills.
• Can build and maintain strong customer and partner relationships.

Responsibilities

• Direct the access support between consented patients and all relevant stakeholders (Pharmacy, MDO, support organizations).
• Oversee quality-control efforts relating to Pharmacy interface with payers for consented patients.
• Direct and coordinate onboarding of all new consented patients.
• Manage patient status changes within Patient Services CRM and follow-up with internal stakeholders and pharmacy.
• Enforce Patient Support Program business rules to administer access to these programs.
• Manage and communicate reimbursement-related information to consented patients and MDOs.
• Control the flow of information to and communication touch-points with consented patients.
• Support adherence efforts.
• Collaborate with Market Access to execute regional reimbursement patient educational events.
• Create and manage a comprehensive product access and patient support plan for consented patients. Lead the cross-functional execution activities.
• Lead weekly meetings with cross-functional colleagues to manage alignment across functions related to patient product access and ongoing support.
• Collaborate with Patient Advocacy on engagement with local, regional, and national patient organizations to support patients.
• Develop and facilitate training programs for contracted partners or vendors.
• Collaborate with Marketing and other internal commercial functions to report key insights and findings in a compliant manner.
• Adhere to all corporate compliance policies and procedures, including handling PHI obtained through pharmacies, MDOs, and patient interactions.
• Maintain a high degree of customer focus.
• Represent BioCryst at local, regional, and national conferences.
• Overnight travel to meetings, conferences, and medical offices as needed.
• Demonstrate the highest degree of compliance and integrity.
• Other duties as assigned.

Skills

Bilingual Spanish-English

Communication skills

Relationship building

Collaboration across functions

Creative thinking

Adaptability in fast-paced environment

Education

Bachelor’s degree preferred

Job description

Company

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Job Summary

The Patient Support Manager is a non-commissioned based role independent of the sales organization. This role is responsible for all aspects of Case Management for consented patients on a BioCryst product. This individual will provide reimbursement assistance, education, and support for BioCryst products. This individual will be responsible for educating patients, their caregivers, family members, physicians, nurses, and office staff, to address and prevent access barriers and for continued patient support. This individual will have a strong understanding of the product access and support needs of patients and healthcare providers in rare disease and/or specialty product markets.

• Direct the access support between consented patients and all relevant stakeholders (Pharmacy, MDO, support organizations).
• Oversee quality-control efforts relating to Pharmacy interface with payers for consented patients.
• Direct and coordinate onboarding of all new consented patients.
• Manage patient status changes within Patient Services CRM and follow-up with internal stakeholders and pharmacy.
• Enforce Patient Support Program business rules to administer access to these programs.
• Manage and communicate reimbursement-related information to consented patients and MDOs
• Control the flow of information to and communication touch-points with consented patients.
• Support adherence efforts.
• Collaborate with Market Access to execute regional reimbursement patient educational events.
• Create and manage a comprehensive product access and patient support plan for consented patients. Lead the cross-functional execution activities.
• Lead weekly meetings with cross-functional colleagues to manage alignment across functions related to patient product access and ongoing support
• Collaborate with Patient Advocacy on engagement with local, regional, and national patient organizations to support patients.
• Develop and facilitate training programs for contracted partners or vendors.
• Collaborate with Marketing and other internal commercial functions to report key insights and findings in a compliant manner.
• Adhere to all corporate compliance policies and procedures, including with regard to the receipt, and handling of PHI obtained through pharmacies, MDOs, and interactions with patients.
• Maintain a high degree of customer focus.
• Represent BioCryst at local, regional, and national conferences.
• Overnight travel to meetings, conferences, and medical offices as needed
• Demonstrate the highest degree of compliance and integrity.
• Other duties as assigned.

Company

At BioCryst, we share a deep commitment to improving the lives of people living with hereditary angioedema (HAE) and other rare diseases. We leverage our expertise in structure-guided drug design to develop first-in-class or best-in-class oral small-molecule and injectable protein therapeutics. Our global headquarters is in Durham, North Carolina, we have a regional office in Boston, Massachusetts, and our employees span the globe across sites in multiple countries. We are proud of our culture of engagement and accountability that rewards people for innovative thinking and achievement of key objectives. For more information, please visit our website at www.biocryst.com or follow us on LinkedIn and Instagram.

Job Summary

The Patient Support Manager is a non-commissioned based role independent of the sales organization. This role is responsible for all aspects of Case Management for consented patients on a BioCryst product. This individual will provide reimbursement assistance, education, and support for BioCryst products. This individual will be responsible for educating patients, their caregivers, family members, physicians, nurses, and office staff, to address and prevent access barriers and for continued patient support. This individual will have a strong understanding of the product access and support needs of patients and healthcare providers in rare disease and/or specialty product markets.

Essential Duties & Responsibilities

• Direct the access support between consented patients and all relevant stakeholders (Pharmacy, MDO, support organizations).
• Oversee quality-control efforts relating to Pharmacy interface with payers for consented patients.
• Direct and coordinate onboarding of all new consented patients.
• Manage patient status changes within Patient Services CRM and follow-up with internal stakeholders and pharmacy.
• Enforce Patient Support Program business rules to administer access to these programs.
• Manage and communicate reimbursement-related information to consented patients and MDOs
• Control the flow of information to and communication touch-points with consented patients.
• Support adherence efforts.
• Collaborate with Market Access to execute regional reimbursement patient educational events.
• Create and manage a comprehensive product access and patient support plan for consented patients. Lead the cross-functional execution activities.
• Lead weekly meetings with cross-functional colleagues to manage alignment across functions related to patient product access and ongoing support
• Collaborate with Patient Advocacy on engagement with local, regional, and national patient organizations to support patients.
• Develop and facilitate training programs for contracted partners or vendors.
• Collaborate with Marketing and other internal commercial functions to report key insights and findings in a compliant manner.
• Adhere to all corporate compliance policies and procedures, including with regard to the receipt, and handling of PHI obtained through pharmacies, MDOs, and interactions with patients.
• Maintain a high degree of customer focus.
• Represent BioCryst at local, regional, and national conferences.
• Overnight travel to meetings, conferences, and medical offices as needed
• Demonstrate the highest degree of compliance and integrity.
• Other duties as assigned.

Experience & Qualifications

• Bachelor’s degree preferred, or an equivalent combination of education and experience.
• 5+ years of commercial experience in Specialty Pharmacy and/or biotech/pharma preferred.
• Bilingual in Spanish and English.
• Relevant experience in pharmaceutical patient access services.
• Relevant experience in oncology, rare disease or specialty product markets required.
• Relevant experience with new product launches strongly preferred.
• Demonstrated ability to operate in a fast-paced, high-growth environment.
• Creative thinker; self-directed; able to develop a plan, gain alignment, and execute.
• Highly collaborative; flexible and can work easily across functions; comfortable leaning into all aspects of a commercial business and making recommendations to optimize company or team approach.
• Excellent written and verbal communication skills.
• Can build and maintain strong customer and partner relationships.

The statements in this position description are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The manager may assign additional responsibilities and assignments from time to time.

BioCryst is an equal opportunity employer and is committed to providing equal employment opportunities without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, Veterans status, disability and/or other protected class characteristics. Additionally, BioCryst is committed to achieving its business objectives in compliance with all federal, state and local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.