Remote Patient Access Specialist (Per Diem)

Baystate Noble Hospital; United States; Remote; USD 28,000 - 42,000; Part time

Benefits offered by this job

Competitive pay & benefits

Tuition & training opportunities

Career growth

Regional opportunities across Baystate

Job summary

Baystate Health is seeking a Contact Center Representative to join our Contact Center. This remote role supports patients and providers across the Baystate Health System, helping with scheduling, inquiries, and access to care.

In a fast-paced environment, you will document interactions, follow established confidentiality standards, and collaborate with physicians and clinical teams to ensure a positive patient experience. Per diem schedule, days, and regional responsibilities are involved.

Qualifications

• Two years of prior experience in a physician office or two years in a customer service setting.
• Ability to communicate professionally with patients, physicians, medical professionals, and internal/external customers.
• Ability to use telephone, computer, and related technology in a fast-paced environment.
• Ability to actively listen, understand customer needs, and respond appropriately.
• Strong oral, written, and interpersonal communication skills.
• Ability to maintain strict confidentiality.
• Ability to type greater than 40 words per minute.

Responsibilities

• Respond to physician, Baystate Medical Practices, and community provider requests to help ensure timely access to care.
• Assist patients with scheduling appropriate appointments and consultations.
• Respond professionally and courteously to requests received by telephone, fax, and online portals.
• Ensure accurate appointment types and durations are selected based on patient and provider needs.
• Accurately document interactions and follow established processes, protocols, and confidentiality standards.
• Use Baystate clinical and administrative systems to access and communicate patient and physician information.
• Meet departmental quality assurance, customer service, productivity, and call-processing accuracy standards.
• Collaborate effectively with physicians, clinical teams, medical practices, and Contact Center colleagues to deliver a positive patient and provider experience.

Skills

Customer service

Communication

Typing 40+ wpm

Confidentiality

Phone & computer use

Active listening

Education

GED/HiSET

Tools

CIS

Centricity

ORSOS

Compliance Checker

SMS

I Privileges

3M

Job description

Baystate Health is seeking a Contact Center Representative to join our Contact Center. This remote role supports patients and providers across the Baystate Health System, helping with scheduling, inquiries, and access to care.

In a fast-paced environment, you will document interactions, follow established confidentiality standards, and collaborate with physicians and clinical teams to ensure a positive patient experience. Per diem schedule, days, and regional responsibilities are involved.