Remote Patient Access Specialist II – Endocrinology

61st Street Service Corporation; Northern (KY); Hybrid; USD 37,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Paid Time off

Job summary

61st Street Service Corporation is seeking a Patient Access Specialist II to support ColumbiaDoctors in scheduling diagnostic services, referrals, and general department information. You will deliver an exceptional patient experience and handle scheduling requests in a fast-paced setting.

The role requires strong communication, medical terminology proficiency, and MS Office skills; bilingual English/Spanish is a plus. This is a full-time remote-capable role with a competitive benefits package.

Qualifications

• 3+ years of relevant experience including proficiency in medical terminology.
• Excellent customer service, problem assessment, and verbal/written communication.
• Proficiency in Microsoft Office and scheduling workflows.
• Associate's Degree or higher preferred.

Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicates insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.
• Performs other related duties as assigned.

Skills

Customer service

Microsoft Office

Medical terminology

Scheduling

Communication skills

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Associate's degree or higher preferred

Tools

EPIC scheduling system

Job description

61st Street Service Corporation is seeking a Patient Access Specialist II to support ColumbiaDoctors in scheduling diagnostic services, referrals, and general department information. You will deliver an exceptional patient experience and handle scheduling requests in a fast-paced setting.

The role requires strong communication, medical terminology proficiency, and MS Office skills; bilingual English/Spanish is a plus. This is a full-time remote-capable role with a competitive benefits package.