Remote Patient Access Specialist II Scheduling & Insurance

61st Street Service Corporation; Fort Lee (NJ); Remote; USD 38,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Paid Time off

Job summary

61st Street Service Corporation in New Jersey is seeking a Patient Access Specialist II for Rehab to join our care team supporting ColumbiaDoctors. The role focuses on scheduling diagnostic services, physician referrals, and providing information to patients, with a strong emphasis on service-oriented communication.

The position offers remote work with opportunities to grow through the Call Center Career Ladder, requires a High School Diploma (or equivalent) and 3+ years of relevant experience,

Qualifications

• High School Diploma or the equivalent required.
• Associate's Degree or higher preferred.
• Minimum of 3 years of relevant experience including proficiency in medical terminology.
• Excellent customer service, problem assessment, and verbal/written communication skills.

Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicates insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.

Education

High School Diploma or equivalent

Associate's Degree or higher preferred

Tools

Microsoft Office (Word & Excel)

Job description

61st Street Service Corporation in New Jersey is seeking a Patient Access Specialist II for Rehab to join our care team supporting ColumbiaDoctors. The role focuses on scheduling diagnostic services, physician referrals, and providing information to patients, with a strong emphasis on service-oriented communication.

The position offers remote work with opportunities to grow through the Call Center Career Ladder, requires a High School Diploma (or equivalent) and 3+ years of relevant experience,