Remote Patient Access Specialist II – OBGYN

61st Street Service Corporation; Fort Lee, Northern (NJ, KY); Hybrid; USD 78,570,000 - 96,880,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Equal employment opportunity

Job summary

61st Street Service Corporation is seeking a Patient Access Specialist II (OBGYN) for a full-time role with a remote option. You will schedule diagnostic services, physician referrals, and manage patient inquiries to deliver an exceptional patient experience.

EPIC knowledge and strong communication are essential to support ColumbiaDoctors’ multi-specialty practice in the Northeast. The role offers growth through the Call Center Career Ladder, requires at least a high school diploma and 3 years

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3 years of relevant experience including proficiency in medical terminology and scheduling workflows.
• Excellent customer service, problem assessment, and verbal/written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software.
• Associate's Degree or higher preferred.
• Prior high-volume call center experience is preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicate insurance participation, financial responsibility and time-of-service policy to patients.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collect pre-registration information for Epic work queues.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex scheduling needs.
• Handle escalated cases with higher complexity and escalate to lead/supervisor/manager as needed.
• Perform other related duties as assigned.

Skills

Medical terminology

Scheduling complexity

Customer service

Microsoft Office

Bilingual (English/Spanish) a plus

Education

High School Diploma or equivalent

Associate's Degree or higher preferred

Tools

EPIC

Microsoft Office

Job description

61st Street Service Corporation is seeking a Patient Access Specialist II (OBGYN) for a full-time role with a remote option. You will schedule diagnostic services, physician referrals, and manage patient inquiries to deliver an exceptional patient experience.

EPIC knowledge and strong communication are essential to support ColumbiaDoctors’ multi-specialty practice in the Northeast. The role offers growth through the Call Center Career Ladder, requires at least a high school diploma and 3 years