Remote Patient Access Specialist II - Ophthalmology

61st Street Service Corporation; Fort Lee (NJ); Remote; USD 38,000 - 47,000; Full time

Benefits offered by this job

Career ladder

Job summary

61st Street Service Corporation partners with ColumbiaDoctors to provide administrative and clinical support staff. The Patient Access Specialist II handles scheduling, insurance verification, and pre-registration in a fast-paced call center environment.

The role supports ophthalmology scheduling with opportunities for career ladder growth, and can be performed remotely as part of a full-time arrangement.

Qualifications

• High School Diploma or the equivalent required.
• Minimum of 3 years of relevant experience including proficiency in medical terminology.
• Excellent customer service, problem assessment, and verbal/written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.
• Associate's Degree or higher preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicate insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned; escalate issues to lead/supervisor/manager for resolution.
• Performs other related duties as assigned.

Skills

Customer service

Medical terminology

Communication skills

Microsoft Office

Scheduling

Bilingual English/Spanish

Education

High School Diploma

Associate's Degree

Bachelor's Degree preferred

Tools

EPIC

Microsoft Excel

Microsoft Word

Job description

61st Street Service Corporation partners with ColumbiaDoctors to provide administrative and clinical support staff. The Patient Access Specialist II handles scheduling, insurance verification, and pre-registration in a fast-paced call center environment.

The role supports ophthalmology scheduling with opportunities for career ladder growth, and can be performed remotely as part of a full-time arrangement.