Remote Patient Access Specialist I - Scheduling & Insurance

61st Street Service Corporation; New Jersey, United States, Northern America, Americas; Hybrid; USD 33.000 - 41.000; Vollzeit

Benefits dieser Stelle

Healthcare

Paid Time Off

Zusammenfassung

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. The Patient Access Specialist I role supports the Columbia West Campus access center, handling high volumes of patient inquiries for scheduling, referrals, and information.

Hourly rate ranges from $24.30 to $30.51; full-time remote position with growth opportunities through the Call Center Career Ladder.

Qualifikationen

• High School Diploma or the equivalent required.
• Minimum of 2 years of relevant experience including proficiency in medical terminology.
• Bachelor’s Degree or college-level coursework is preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Aufgaben

• Greets patients and answers telephone calls.
• Communicates insurance participation, financial responsibility, and time of service policy to patient population.
• Obtain patients’ insurance and demographic information and ensure all obtained information is registered in EPIC.
• Performs real-time insurance verification and interprets responses.
• Collects pre-registration information to address outstanding Epic work queue accounts.
• Performs outbound calls to perform Epic referral scheduling.
• Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager.
• General faxing, filing, and mail sorting.
• Performs other related duties as assigned.

Kenntnisse

Call center experience

Medical terminology

Bilingual English/Spanish

Ausbildung

High School Diploma

Bachelor's degree preferred

Tools

EPIC

Jobbeschreibung

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. The Patient Access Specialist I role supports the Columbia West Campus access center, handling high volumes of patient inquiries for scheduling, referrals, and information.

Hourly rate ranges from $24.30 to $30.51; full-time remote position with growth opportunities through the Call Center Career Ladder.