Remote Patient Access Specialist

Rothman Orthopaedics; United States; À distance; USD 25 000 - 30 000; Plein temps

Résumé du poste

Rothman Orthopaedics is seeking a Patient Access Coordinator for a fully remote role within the United States. You will handle all incoming calls efficiently, triaging patients, creating records, and scheduling messages as needed.

Responsibilities include answering inbound calls in a fast-paced setting, maintaining productivity to meet quality metrics, and escalating issues when required. A reliable internet connection and prior call center experience are essential.

Qualifications

• High School diploma or GED minimum education requirement.
• 1+ years of high-volume call center experience.
• Intermediate computer skills required.
• Medical terminology knowledge highly preferred, though healthcare experience not required.
• Reliable, high-speed internet access and Wi-Fi connection required.

Responsabilités

• Answer inbound calls in a fast paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
• Demonstrates professionalism and patience when handling calls.
• Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations.
• Escalates calls to Supervisor or other departments as necessary.
• Answers questions regarding patient appointments.
• Performs other duties and assists on additional lines as assigned by manager.
• Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
• Exemplifies the desired culture and philosophies of the organization.

Connaissances

High-volume call center experience

Intermediate computer skills

Reliable internet access

Formation

High School diploma or GED

Description du poste

Rothman Orthopaedics is seeking a Patient Access Coordinator for a fully remote role within the United States. You will handle all incoming calls efficiently, triaging patients, creating records, and scheduling messages as needed.

Responsibilities include answering inbound calls in a fast-paced setting, maintaining productivity to meet quality metrics, and escalating issues when required. A reliable internet connection and prior call center experience are essential.