Patient Access Representative I -Remote

Florida Orthopaedic Institute; Tallahassee (FL); Remoto; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Florida Orthopaedic Institute is seeking an MRI scheduling coordinator to manage a high-volume calendar for orthopedic imaging. This remote role supports patients across Florida and coordinates with MRI staff to schedule appointments, screenings, and patient communications.

Candidates should have a high school diploma and at least one year in medical settings or customer service. You will need excellent organizational and phone skills, adaptability, and comfort using digital tools in a

Competenze

• High school diploma or equivalent required.
• At least 1 year of experience in medical settings or customer service.
• Strong organizational and communication skills.

Mansioni

• Schedule up to 300 MRI appointments per week.
• Screen patients for contraindications during scheduling.
• Coordinate and confirm MRI appointment times.
• Answer patient questions and direct calls to the appropriate staff.
• Maintain patient confidentiality and comply with policies.

Conoscenze

Customer service

Communication

Typing 35 wpm

Formazione

High school diploma

Descrizione del lavoro

REMOTE - Florida
Tallahassee, FL 32399, USA

• Pay or shift range: $16 USD to $22 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

ESSENTIAL FUNCTIONS

• Schedule up to 300 MRI department patient appointments per week
• Understand scheduling rules for MRI scheduling- 1.5T vs 3
• Screen patients for metal, pacemakers, etc.. during scheduling
• Perform a variety of scheduling duties via telephone, fax, and health information exchange
• Coordinate and confirm MRI appointment times
• Answer patient questions and directing calls and messages to the appropriate personnel
• Maintain patient confidence and protect operations by keeping information confidential
• Report to the office location, as needed
• Perform other responsibilities associated with this position as deemed appropriate

GENERAL COMPENTENCIES DESIRED

• Self-motivated, with the ability to work independently, with minimal supervision.
• Excellent organizational, communication skills, telephone, and exceptional customer service skills.
• Ability to interact effectively with patients and co-workers and possess excellent listening and interpretive skills.
• Ability to be comfortable in learning and using digital tools.
• Ability to work in a fast-paced environment, remaining calm and helpful under pressure and emergency situations.
• PC skills required with a typing speed of approximately 35 wpm.
• Good problem solving skills required in order to maximize effectiveness and efficiency of job duties

PHYSICAL DEMANDS

Requires frequent standing or sitting for prolonged periods of time. Requires eye-hand coordination and manual dexterity necessary for operation of basic office equipment such as computer terminal and telephone. Requires use of the telephone. Requires hearing and eye sight in normal acuity range. Requires ability to work quickly under high stress with patients who are irritable or confused.

CREDENTIALS DESIRED

Must have a high school diploma or equivalent education and at least one year experience in a medical setting or customer service field.

HOURS: MONDAY-FRIDAY

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.