Remote Patient Access Specialist

Complete Health; Jacksonville (FL); Remoto; USD 20.000 - 29.000; Tempo pieno

Descrizione del lavoro

Complete Health is seeking a Patient Access Representative to work remotely in Jacksonville, FL or Birmingham, AL. The role handles high-volume calls and EMR familiarity.

You will schedule appointments, verify insurance, enter data into EMR, and assist patients while upholding HIPAA.

This full-time position offers a 10:30am-7pm EST shift and compensation $18.00-$18.50 per hour, depending on experience.

Competenze

• Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent education/experience.
• Strong attention to detail and professional conduct.
• Excellent verbal and written communication skills.
• Interpersonal skills with patients, staff, and healthcare professionals.
• Critical thinking and positive attitude.
• Familiarity with EMR; Athena EMR experience preferred.
• Stable work history and desire for long-term career.

Mansioni

• Schedule patient appointments for consultations, evaluations, treatments, and follow-ups.
• Collect and verify patient insurance information for verification.
• Enter data into EMR and maintain data integrity.
• Answer or place calls to confirm appointments.
• Use appropriate codes for scheduling office/hospital procedures.
• Provide support to department teammates.
• Show compassion and understanding for patients.
• Maintain patient request satisfaction and productivity targets.
• Respond to inquiries about appointments, referrals, billing, prescriptions and services.
• Register new patients with demographics and insurance.
• Document communications in EMR with providers.
• Make outbound calls for outreach like wellness exams.
• Handle 3-way calls with patient & insurance to change PCP.
• Transfer calls to appropriate person (billing, etc.).
• Follow HIPAA privacy guidelines.
• Ongoing personal/professional development through training.
• Commit to putting patients first.

Conoscenze

Empathy for patients

Professional demeanor

Phone handling

Data entry

EMR proficiency

Insurance verification

Scheduling appointments

HIPAA compliance

Communication skills

Team collaboration

Formazione

High School Diploma

Strumenti

Athena EMR

Descrizione del lavoro

Complete Health is seeking a Patient Access Representative to work remotely in Jacksonville, FL or Birmingham, AL. The role handles high-volume calls and EMR familiarity.

You will schedule appointments, verify insurance, enter data into EMR, and assist patients while upholding HIPAA.

This full-time position offers a 10:30am-7pm EST shift and compensation $18.00-$18.50 per hour, depending on experience.