Remote Patient Access Specialist

Medix™; Dallas (TX); Remote; USD 54,415,000 - 57,859,000; Full time

Benefits offered by this job

Remote work

Equipment provided

Temporary contract December–March

Job summary

Medix™ is seeking a Patient Services Representative for a remote healthcare assignment serving patients in the Dallas area. You will collaborate with patients, providers, specialty pharmacies, and program teams to remove financial and administrative barriers to treatment.

During training in December, you’ll handle calls, verify insurance and eligibility, and assist with co-pay savings and patient assistance programs.

Qualifications

• 2+ years of experience in insurance coordination or patient services
• Familiarity with pharmacy benefits, Medicare Part D, prior authorization, and payer processes
• Experience with co-pay assistance or patient assistance programs is a plus
• Pharmacy technician experience within a payer or PBM environment is highly valued
• Strong communication and active listening skills
• Ability to work independently in a fast-paced, metrics-driven environment
• Basic Microsoft Office skills

Responsibilities

• Communicate with patients and healthcare provider offices through inbound and outbound calls.
• Provide updates regarding insurance benefits, benefit investigations, prior authorizations, and assistance options.
• Help patients understand available co-pay savings and patient assistance programs.
• Review documentation and verify eligibility for financial assistance programs.
• Assist eligible patients with enrollment into manufacturer assistance programs and other available resources.
• Manage approximately 20–28 cases per day while maintaining accuracy and efficiency.
• Complete data entry, eligibility verification, and record updates within case management systems.
• Maintain accurate, detailed, and HIPAA-compliant documentation.
• Provide compassionate and professional support to patients who may be experiencing stress related to their treatment or finances.
• Use critical thinking and independent problem-solving to move cases forward and resolve issues.

Skills

Insurance coordination

Prior authorization

Pharmacy benefits

Patient services

Healthcare

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Medix™ is seeking a Patient Services Representative for a remote healthcare assignment serving patients in the Dallas area. You will collaborate with patients, providers, specialty pharmacies, and program teams to remove financial and administrative barriers to treatment.

During training in December, you’ll handle calls, verify insurance and eligibility, and assist with co-pay savings and patient assistance programs.