Remote Customer Service Representative

Medix; St. Louis (MO); Remote; USD 21,000 - 25,000; Full time

Job summary

Medix is seeking a Remote Healthcare Customer Service Representative to support callers with healthcare needs in a fast-paced environment. The role is contract-to-hire and fully remote for domestic US candidates, with a compensation range of $15.00–$18.50 per hour.

Responsibilities include handling high call volumes, delivering exceptional service, and navigating both modern and legacy systems. Training is mandatory, and the position may require background checks in line with company policy.

Qualifications

• Experience in the healthcare revenue cycle or prior experience as a Customer Service Representative with major health payers

Responsibilities

• Handle high call volumes in a fast-paced environment (7.5 hours of back-to-back calls per day)
• Deliver exceptional service with patience, politeness, and empathy on the phone
• Navigate between modern web apps and older DOS-based systems
• Maintain high keyboard accuracy to prevent system lockouts

Skills

Industry experience

Technical proficiency

Soft skills

Career longevity

Job description

Job Description

Remote Healthcare Customer Service Representative

Location: Fully Remote (Domestic US) Job Type: Contract-to-Hire Compensation: $15.00 - $18.50 / hour

About the Opportunity

Are you a patient, tech-savvy healthcare professional with a passion for delivering excellent customer service? We are looking for dedicated Remote Customer Service Representatives to join our team.

In this role, you will be the helpful voice on the other end of the line, assisting callers with their healthcare needs while navigating a high-volume call environment. This is a fantastic Contract-to-Hire opportunity structured to mirror our client's compensation policies, pre-boarding, and compliance standards, offering a clear path to long-term career growth.

What You Will Do

• Handle High Call Volumes: Thrive in a fast-paced environment with a clear expectation of managing 7.5 hours of back-to-back calls per day.
• Deliver Exceptional Service: Bring a true customer service mindset to every interaction, demonstrating patience, politeness, and empathy on the phone.
• Navigate Complex Systems: Seamlessly toggle between modern, browser-based applications (like Microsoft Teams and Outlook) and legacy DOS-based systems.
• Maintain Precision: Utilize high keyboard accuracy to avoid mistyping keys that can cause system lockouts.

What You Bring (Candidate Must-Haves)

• Industry Experience: Prior experience in the healthcare revenue cycle OR prior experience as a Customer Service Representative with major health payers (e.g., Blue Cross, Humana).
• Technical Proficiency: Confidence in navigating multiple computer systems simultaneously, including older DOS interfaces and modern web tools.
• Soft Skills: Exceptional phone etiquette, a positive attitude, and the emotional intelligence to handle back-to-back calls with grace.
• Career Longevity: A solid, consistent work history that demonstrates reliability and commitment.

Schedule & Training Details

• Standard Schedule: Monday - Friday. Exact shift hours are still being determined, but our operational hours run until 7:00 PM EST .
• Time Zones: Shifts will be distributed primarily in Eastern Standard Time (~50-60%), followed by Central Time, with a small percentage in Pacific Time.
• Mandatory Training: The first 3 weeks of employment consist of a strict, mandatory training schedule from 8:00 AM - 4:30 PM EST .

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?