Remote Patient Access Specialist

Planned Parenthood of Greater Ohio; Akron (OH); Hybrid; USD 39,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid parental family leave

Medical coverage (90% employer-paid)

Vision coverage

Dental coverage

Life insurance

Disability coverage

401(k) up to 4%

Holidays

Floating holidays

Bilingual differential program

Job summary

Planned Parenthood of Greater Ohio is seeking a PASS Specialist to join our team in a full-time remote capacity serving Akron-area patients. You will respond to calls and messages, assist with appointments, navigate billing questions, and coordinate follow-ups while protecting patient privacy.

The ideal candidate brings healthcare or customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Experience in patient support, healthcare customer service, a contact center, care coordination, or a related service-focused role.
• Strong verbal and written communication skills, including the ability to handle sensitive and confidential information appropriately.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Comfort using computer-based systems and the ability to learn electronic health records, patient portals, scheduling tools, and billing systems.
• Cultural humility and a demonstrated commitment to reproductive freedom, health equity, and nonjudgmental patient care.
• Ability to work independently while collaborating effectively with clinical teams, administrative staff, and external partners.

Responsibilities

• Respond to inbound and outbound patient communications regarding appointments, services, billing, and care navigation.
• Screen patients for financial assistance and explain available payment and insurance options.
• Process appointment requests and maintain accurate scheduling information.
• Recognize clinical questions and route them to the appropriate medical staff.
• Help support daily Contact Center operations while protecting patient privacy and confidentiality.

Skills

Verbal communication

Written communication

Organization

Time management

Computer literacy

Confidentiality

Independence

Team collaboration

Cultural humility

Bilingual abilities

Education

High school diploma

Tools

Electronic health records

Patient portals

Scheduling systems

Billing platforms

Job description

Planned Parenthood of Greater Ohio is seeking a PASS Specialist to join our team in a full-time remote capacity serving Akron-area patients. You will respond to calls and messages, assist with appointments, navigate billing questions, and coordinate follow-ups while protecting patient privacy.

The ideal candidate brings healthcare or customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced setting.