Remote Patient Access & Scheduling Specialist

Triplemoon; United States; Remote; USD 26,000 - 37,000; Part time

Benefits offered by this job

Part-time role

Hourly pay $23

Remote work

Mentorship

Growth environment

Impact families

Job summary

Triplemoon is seeking a Patient Outreach Representative to manage scheduling for our CoCM program across partner clinics. You’ll coordinate BHCM sessions and intake appointments, ensuring smooth handoffs from referral to enrollment and ongoing care, while minimizing no-shows and protecting a positive family experience.

You’ll work with our Behavioral Health and Clinic Success teams, handle calendar balancing, educate patients about Triplemoon services, and support access through our virtual

Qualifications

• 2-3+ years of experience in virtual medical scheduling, patient access, or healthcare administrative coordination.
• Pediatric or behavioral health setting preferred.
• The ability to speak Spanish strongly preferred.
• Associates or bachelor’s degree from an in-person 2+ year accredited program.
• HIPAA-conscious handling of patient information.

Responsibilities

• Monitor referral queues and enrollment pipelines to convert new referrals into scheduled visits within target turnaround windows.
• Contact patients via phone or secure messaging to schedule and confirm appointments.
• Educate patients on Triplemoon services, articulate support and answer patient questions accordingly.
• Ensure patients have completed all necessary legal documents ahead of first appointment.
• Support patients’ understanding of insurance coverage of services
• Follow up with patients who miss appointments or need support rescheduling.
• Track outreach efforts and maintain accurate documentation in the electronic health record (EHR)
• Flag referral or scheduling blockers to the Clinic Success team — such as incorrect diagnosis coding or missing authorizations — that prevent a patient from being scheduled.
• Support caseload balancing across BHCMs by matching patient volume and clinic capacity, state licensure, escalating capacity concerns as needed
• Assist patients in setting up and accessing Triplemoon’s virtual tools
• Provide troubleshooting support and clear instructions to ensure successful use of technology.

Skills

Spanish language

Healthcare scheduling

EHR systems

Time management

Education

Associates or Bachelor’s degree

Job description

Triplemoon is seeking a Patient Outreach Representative to manage scheduling for our CoCM program across partner clinics. You’ll coordinate BHCM sessions and intake appointments, ensuring smooth handoffs from referral to enrollment and ongoing care, while minimizing no-shows and protecting a positive family experience.

You’ll work with our Behavioral Health and Clinic Success teams, handle calendar balancing, educate patients about Triplemoon services, and support access through our virtual