Remote Pediatric Scheduling & Outreach Specialist (PT)

Triplemoon Clinical; United States; Remote; USD 26,000 - 37,000; Part time

Benefits offered by this job

Fully remote environment

Mentorship with team and field experts

Opportunity to impact families

Job summary

Triplemoon Clinical is seeking a Patient Outreach Representative to drive patient access to the CoCM program. You will manage daily scheduling of BHCM sessions and intake appointments, coordinating with Behavioral Health and Clinic Success teams to keep calendars accurate and minimize no-shows.

You will educate families about Triplemoon services, assist with insurance questions, and ensure all necessary documents are completed before the first visit.

Qualifications

• 2-3+ years in virtual medical scheduling, patient access, or healthcare administrative coordination.
• Pediatric or behavioral health setting preferred.
• The ability to speak Spanish is strongly preferred.

Responsibilities

• Schedule BHCM sessions and intake appointments across clinics.
• Monitor referral queues and enrollment pipelines to convert referrals into scheduled visits.
• Contact patients by phone or secure messaging to schedule and confirm appointments.
• Educate patients on Triplemoon services and articulate support.
• Ensure patients have completed all necessary legal documents ahead of first appointment.
• Explain insurance coverage of services to patients.
• Follow up with patients who miss appointments or need rescheduling.
• Track outreach efforts and maintain accurate documentation in the EHR.
• Flag referral or scheduling blockers to the Clinic Success team.
• Support caseload balancing across BHCMs by matching patient volume and clinic capacity.

Skills

Independent work

Team collaboration

Timeliness

Patient-first mindset

Problem solving

EHR experience

Education

Associates or Bachelor's degree (2+ years program)

Tools

EHR / practice management system

Job description

Triplemoon Clinical is seeking a Patient Outreach Representative to drive patient access to the CoCM program. You will manage daily scheduling of BHCM sessions and intake appointments, coordinating with Behavioral Health and Clinic Success teams to keep calendars accurate and minimize no-shows.

You will educate families about Triplemoon services, assist with insurance questions, and ensure all necessary documents are completed before the first visit.