Remote Patient Access & Registration Specialist

Remote Jobs; Raleigh (NC); Remote; USD 26,000 - 37,000; Full time

Job summary

UNC Health is seeking an Intake Specialist to collect demographic, financial, and medical information from patients at registration, maintaining confidentiality and professionalism.

This role acts as the hospital’s front-line contact, handling insurance verification, pre-authorizations, and pre-registration for scheduled care, while ensuring accurate data, courteous service, and timely scheduling across our North Carolina network.

Qualifications

• Language Skills: read/interpret documents, write routine reports.
• Mathematical Skills: count money, process payments.
• Reasoning Ability: apply common sense to carry out instructions and solve problems.

Responsibilities

• Complete insurance verification and document upfront payments.
• Complete approvals (pre-authorization) for scheduled accounts.
• Complete pre-registration by phone or form for patients.
• Schedule all new and follow-up appointments; communicate cancellations.
• Maintain inventory of clinical and office supplies (Outpatient Rehab).
• Ensure key ADT information is current for billing and safety.
• Complete and document governmental/ regulatory forms; ensure scanned.
• Meet wait-time targets for registration and upfront collections.
• Provide high-quality customer service with a caring, professional disposition.
• Mentor new staff as assigned.

Skills

Language skills

Mathematical ability

Reasoning ability

Education

High school diploma or GED

College degree preferred

Job description

UNC Health is seeking an Intake Specialist to collect demographic, financial, and medical information from patients at registration, maintaining confidentiality and professionalism.

This role acts as the hospital’s front-line contact, handling insurance verification, pre-authorizations, and pre-registration for scheduled care, while ensuring accurate data, courteous service, and timely scheduling across our North Carolina network.