Intake Specialist - Patient Registration - CL

Nash UNC Health Care; Clayton (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health is seeking an experienced Patient Registration professional for the Clayton ED. The role supports evening operations, from 4:30 pm to 2:00 am, with every other weekend shifts, onsite in Clayton, NC.

You will verify ADT data, assist with scheduling, ensure regulatory documentation, and contribute to accurate insurance processing and upfront collections. Requirements include a high school diploma or GED and at least two years of customer service or clerical experience.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Requires two (2) years of customer service and/or clerical experience.
• Evening shift availability and ability to work 430 pm to 2am during the week with every other weekend.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempts to reschedule cancellations whenever possible and communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool during registration to provide the most accurate estimate to patients.
• Meets departmental target for up front collections including deposits, estimated amounts due, co-pays, and/or prior balances.
• Participates in departmental QA by using system work queues to reduce errors and to minimize errors in daily registration processes.

Skills

Customer service

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets
for process accuracy and timeliness.

This is a evening position working from 430 pm to 2am during the week and working every other weekend in the Clayton ED

Responsibilities:

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Other information:

Education Requirements: High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements: Require two (2) years of customer service and/or clerical experience.

Job Details

Legal Employer: NCHEALTH

Entity: Johnston Health

Organization Unit: Patient Registration - CL

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Evening Job

Location of Job: US:NC:Clayton

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.