Intake Specialist

UNC Health; Raleigh (NC); Remote; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Raleigh, NC, is seeking an Intake Specialist to collect accurate demographic, financial, and medical information from patients seeking care, while registering them with courtesy and professionalism.

You will verify insurance, obtain pre-authorizations, conduct pre-registration by phone or form, schedule appointments, and ensure accurate ADT data and billing information, all while delivering excellent customer service and supporting QA initiatives.

Qualifications

• 2 years of customer service and/or clerical experience; healthcare setting preferred.
• Able to verify insurance and handle pre-registration processes.

Responsibilities

• Verify insurance and document upfront collections before the date of service for scheduled and pre-registered accounts.
• Complete approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
• Complete pre-registration (by phone or by form) for patients as required or requested.
• Schedule all new and follow-up patient appointments; communicate cancellations and reschedule when possible.
• Maintain inventory of clinical and office supplies; order within budget (Outpatient Rehab only).
• Verify key ADT information for patient safety, charging, coding, insurance processing, and billing accuracy.
• Complete governmental, regulatory, financial, and contractual forms; ensure scanning/saving correctly.
• Meet wait-time targets for registration and front-end collections, and maintain timely registrations.
• Provide courteous customer service and act as a positive, collaborative team member.
• Participate in departmental QA and assist in reducing errors; precept new coworkers.
• Actively participate in QA and assist with system work queues to minimize errors.

Skills

Customer service

Clerical skills

Communication skills

Problem solving

Education

High school diploma or GED

College degree preferred

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Intake Specialist is responsible for collecting accurate demographic, financial, and medical information from patients whom require health care services in accordance with policies and procedures in a confidential manner. Represents the hospital as the focal point for all initial communications at time of registration in a courteous and professional manner.

Responsibilities:

• Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.
• Completion of approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
• Completion of pre-registration (by phone or by form) for patients as required or requested.
• Schedules all new and follow-up patient appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.
• Maintains inventory of clinical and office supplies. Orders supplies within budget, as assigned (Outpatient Rehab only).
• Ensures and verifies key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Meets the department target for wait times for registration.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Meets departmental target for registration timeliness.
• Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
• Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
• Effectively precepts new co-workers as assigned.

Other Information

Education Requirements:

• * High school diploma or GED required; higher-level degree may satisfy this requirement. College degree preferred.

Licensure/Certification Requirements:

• * None required.

Professional Experience Requirements:

• * 2 years of customer service and/or clerical experience. Prefer experience in healthcare setting with exposure to patient registration or scheduling or insurance authorization processes.

Knowledge/Skills/and Abilities Requirements:

• * Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• * Mathematical Skills: Ability to apply basic mathematical skills such as counting money and making change, using a credit card and adding machine.
• * Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Coverage Coordination

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities.