Remote Intake & Scheduling Specialist

UNC Health; Raleigh (NC); Remote; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Raleigh, NC, is seeking an Intake Specialist to collect accurate demographic, financial, and medical information from patients seeking care, while registering them with courtesy and professionalism.

You will verify insurance, obtain pre-authorizations, conduct pre-registration by phone or form, schedule appointments, and ensure accurate ADT data and billing information, all while delivering excellent customer service and supporting QA initiatives.

Qualifications

• 2 years of customer service and/or clerical experience; healthcare setting preferred.
• Able to verify insurance and handle pre-registration processes.

Responsibilities

• Verify insurance and document upfront collections before the date of service for scheduled and pre-registered accounts.
• Complete approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
• Complete pre-registration (by phone or by form) for patients as required or requested.
• Schedule all new and follow-up patient appointments; communicate cancellations and reschedule when possible.
• Maintain inventory of clinical and office supplies; order within budget (Outpatient Rehab only).
• Verify key ADT information for patient safety, charging, coding, insurance processing, and billing accuracy.
• Complete governmental, regulatory, financial, and contractual forms; ensure scanning/saving correctly.
• Meet wait-time targets for registration and front-end collections, and maintain timely registrations.
• Provide courteous customer service and act as a positive, collaborative team member.
• Participate in departmental QA and assist in reducing errors; precept new coworkers.
• Actively participate in QA and assist with system work queues to minimize errors.

Skills

Customer service

Clerical skills

Communication skills

Problem solving

Education

High school diploma or GED

College degree preferred

Job description

UNC Health in Raleigh, NC, is seeking an Intake Specialist to collect accurate demographic, financial, and medical information from patients seeking care, while registering them with courtesy and professionalism.

You will verify insurance, obtain pre-authorizations, conduct pre-registration by phone or form, schedule appointments, and ensure accurate ADT data and billing information, all while delivering excellent customer service and supporting QA initiatives.