Remote Patient Access Referral Coordinator

CVS Health Corporation; Illinois; Hybrid; USD 23,000 - 43,000; Full time

Job summary

Oak Street Health is hiring a Referral Coordinator I for a fully remote role. You will manage day-to-day referrals and diagnostic orders for patients, collaborate with center teams and payer partners, and ensure timely access to care.

The role emphasizes patient experience, accuracy in EMR entries, and coordinating with various stakeholders. The position requires a High School diploma, 1 year of office experience, proficiency in Excel, and excellent communication and multitasking abilities.

Qualifications

• High School diploma or equivalent required.
• 1 year of general office administrative experience.
• Experience with processing referrals is preferred.
• Professional phone etiquette and strong communication skills.
• Proficient computer skills and knowledge of Microsoft Excel.

Responsibilities

• Process referrals and diagnostic orders.
• Update patient information in the electronic medical record.
• Communicate referral details to patients.
• Obtain required authorization for third-party requests.
• Submit and upload documents to the EMR platform.
• Coordinate with payer portals and OSH teams.
• Meet performance and quality standards.
• Interact professionally with internal and external partners.

Skills

Office administration

Phone etiquette

Customer service

Strong communication

Education

High School diploma

Tools

Microsoft Excel

Job description

Oak Street Health is hiring a Referral Coordinator I for a fully remote role. You will manage day-to-day referrals and diagnostic orders for patients, collaborate with center teams and payer partners, and ensure timely access to care.

The role emphasizes patient experience, accuracy in EMR entries, and coordinating with various stakeholders. The position requires a High School diploma, 1 year of office experience, proficiency in Excel, and excellent communication and multitasking abilities.