Remote Referral Coordinator I

CVS Health Corporation; Springfield (IL); Remote; USD 23,000 - 43,000; Full time

Job summary

Oak Street Health is seeking a Referral Coordinator I to manage referrals and diagnostic orders for patients, ensuring timely access to care. You will update EMR data, communicate with patients, and obtain necessary authorizations for third‑party requests. Collaboration with payer portals and OSH teams is essential to maintain quality metrics.

The role emphasizes remote work readiness, strong computer skills, and professional communication to support a superior patient experience.

Qualifications

• High School diploma or equivalent required.
• 1 year of general office administrative experience preferred.
• Experience with processing referrals is preferred.
• Proficient PC skills and knowledge of basic Google Suite tools.

Responsibilities

• Process referrals and diagnostic orders for patients.
• Update patient information in the EMR and communicate with patients.
• Obtain authorizations for third‑party requests and submit clinical documents.
• Interact with payer portals and ensure timely access to care.
• Support center teams and interdepartmental collaboration to meet performance metrics.

Skills

Customer service

Phone etiquette

Organizational skills

Multitasking

Computer literacy

Medical terminology knowledge

US work authorization

Education

High School diploma or equivalent

Tools

Google Suite

Microsoft Excel

Job description

Oak Street Health is seeking a Referral Coordinator I to manage referrals and diagnostic orders for patients, ensuring timely access to care. You will update EMR data, communicate with patients, and obtain necessary authorizations for third‑party requests. Collaboration with payer portals and OSH teams is essential to maintain quality metrics.

The role emphasizes remote work readiness, strong computer skills, and professional communication to support a superior patient experience.