Hybrid Patient Access Lead - Drive Inclusive Care

Jane Pauley Community Health Center, Inc.; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Jane Pauley Community Health Center, Inc. seeks a Patient Access Lead to oversee the scheduling call center, verify patient data, and support provider access. The role blends leadership with hands-on scheduling to ensure excellent patient service and adherence to privacy standards.

The position offers a hybrid work arrangement, with remote work up to two days per week and three days in the office. Experience in medical office settings and HIPAA compliance are essential.

Qualifications

• High School Diploma or equivalent required.
• 2–5 years of relevant experience in medical office or healthcare setting.
• Proficient with Microsoft Office and EMR/EHR systems; HIPAA knowledge.

Responsibilities

• Supervise daily call center scheduling operations.
• Provide coaching and performance feedback to team members.
• Assist with onboarding and training of new scheduling staff.
• Monitor call center workflow and staffing coverage.
• Ensure accurate documentation of appointments and patient data.

Skills

Leadership

Communication

Scheduling workflows

HIPAA

EHR systems

Microsoft Office

Education

High School Diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Jane Pauley Community Health Center, Inc. seeks a Patient Access Lead to oversee the scheduling call center, verify patient data, and support provider access. The role blends leadership with hands-on scheduling to ensure excellent patient service and adherence to privacy standards.

The position offers a hybrid work arrangement, with remote work up to two days per week and three days in the office. Experience in medical office settings and HIPAA compliance are essential.