Remote Patient Access Manager - Upstate NY & VT/NH/ME

GlaxoSmithKline; Portland (ME); Remote; USD 152,000 - 254,000; Full time

Job summary

GlaxoSmithKline is seeking a Patient Access Manager to serve as the field-based SPOC for providers and patients across the Oncology portfolio. You will guide onboarding, access, and ongoing treatment journey, addressing coverage, coding, and payment questions after prescribing decisions.

You will educate patients on coverage and costs, support enrollment in GSK services, and coordinate transfers to Specialty Pharmacy and back-office teams, while documenting activities in CRM systems and staying

Qualifications

• Bachelor's degree.
• 3+ years in field reimbursement, hub case management, patient experience programs, helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria.
• Ability to travel up to 20%, including overnights.
• Valid driver's license.

Responsibilities

• Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care, including benefit discussions, product and disease-state per the PI, and program-specific resources.
• Conduct welcome calls and ongoing journey touchpoints, speaking to the end-to-end patient experience within program specifics and using approved call guides, FAQs, and the Prescribing Information.
• Support patient enrolment in GSK services, including PAP, and guide patients and offices through enrolment requirements, missing information, and consent capture.
• Provide program-specific treatment education via approved call guides, offering the ISI and PI whenever product education is delivered.
• Educate patients on coverage outcomes, cost-sharing, and financial assistance options, including publicly available information on alternate coverage and independent foundations within program rules.
• Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and back-office Benefits Specialists for BI/BV and PA tracking when appropriate.
• Document all interactions and manage cases in Salesforce Health Cloud / CRM in line with program standards.

Skills

Data to Insights

Digital Fluency

Market Access Strategies

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

Bachelor's degree

MBA

MPH

PharmD

Tools

Salesforce Health Cloud

CRM

Job description

GlaxoSmithKline is seeking a Patient Access Manager to serve as the field-based SPOC for providers and patients across the Oncology portfolio. You will guide onboarding, access, and ongoing treatment journey, addressing coverage, coding, and payment questions after prescribing decisions.

You will educate patients on coverage and costs, support enrollment in GSK services, and coordinate transfers to Specialty Pharmacy and back-office teams, while documenting activities in CRM systems and staying