Remote Patient Access Liaison

LUX Infusion; United States; Remote; USD 32,000 - 41,000; Full time

Job summary

LUX Infusion is seeking a Patient Access Liaison – Active to protect ongoing patient access to infusion therapy. This role emphasizes empathy, precision, and follow-through to prevent therapy interruptions due to insurance changes.

You will monitor eligibility, support care teams, and assist patients through authorization processes. Ideal candidates have 1–3 years of patient referral or reimbursement support in infusion therapies, strong customer service, and experience with EHR systems.

Qualifications

• 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies.
• Experience delivering high‑quality customer service to patients and healthcare providers.
• Familiarity with electronic health records or pharmacy patient management systems.
• Proficiency in medical or pharmacy terminology.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Moderate proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willingness to travel up to 5% as needed.

Responsibilities

• Monitor monthly insurance eligibility and authorization status for assigned active patients.
• Review CareTend queues and ensure all authorizations are current and on file before service delivery.
• Identify coverage changes and work with patients, sales teams, and physicians to obtain updated insurance or documentation.
• Notify Reimbursement Specialists when new benefits verification or prior authorizations are required.
• Serve as the primary point of contact for patients, providers, and field partners, answering benefits and authorization questions.
• Collaborate with reimbursement, nurse coordination, pharmacy operations, and data entry teams to keep cases moving forward.
• Communicate potential delays proactively to downstream teams.
• Document all patient, provider, and internal communications in systems of record.
• Track referral status, volume, and workload metrics to organize daily activities and meet service goals.

Skills

Customer Service

EHR familiarity

Medical terminology

Organizational skills

Microsoft Office

Education

High school diploma

Bachelor’s degree preferred

Job description

LUX Infusion is seeking a Patient Access Liaison – Active to protect ongoing patient access to infusion therapy. This role emphasizes empathy, precision, and follow-through to prevent therapy interruptions due to insurance changes.

You will monitor eligibility, support care teams, and assist patients through authorization processes. Ideal candidates have 1–3 years of patient referral or reimbursement support in infusion therapies, strong customer service, and experience with EHR systems.