Patient Access Coordinator

The Brigham and Women's Hospital, Inc.; Boston (MA); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Patient Access/Registration professional to ensure accurate collection and entry of patient information, verify coverage, and support billing processes.

You will greet patients, collect demographics, and obtain consent signatures in a fast-paced Neurology Call Center setting. Ideal candidates have 2-3 years in a healthcare access role, familiarity with EPIC EMR, and strong customer service and communication skills.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years of healthcare experience in patient access/registration.
• Knowledge of medical terminology and scheduling experience.
• Experience in a high-volume call center.
• Experience with EPIC or other EMR systems.

Responsibilities

• Greet patients and families in a professional and welcoming manner.
• Verify insurance coverage and pre-authorization requirements.
• Collect and enter patient demographics and insurance information into electronic medical records.
• Ensure accurate and complete collection of patient demographic and insurance information.
• Obtain necessary signatures for consent and authorization forms.
• Resolve insurance and billing-related issues.
• Maintain high level of customer service and resolve complaints promptly.
• Adhere to HIPAA regulations and patient confidentiality guidelines.

Skills

Customer service

Communication

HIPAA compliance

EMR systems

Education

High School Diploma or Equivalent

Tools

EPIC EMR

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes

Essential Functions:

• Greet patients and families in a professional and welcoming manner
• Verify insurance coverage and pre-authorization requirements
• Collect and enter patient demographics and insurance information into electronic medical records
• Ensure accurate and complete collection of patient demographic and insurance information
• Obtain necessary signatures for consent and authorization forms
• Resolve insurance and billing-related issues
• Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
• Adhere to all HIPAA regulations and patient confidentiality guidelines

Qualifications

Education

High School Diploma or Equivalent required

Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required

• knowledge of medical terminology and scheduling experience

previous experience:

• working in a high-volume call center
• EPIC or other EMR

Knowledge, Skills and Abilities

• Knowledge of medical terminology and insurance verification procedures.
• Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
• Excellent communication skills, both written and verbal.
• Ability to work well in a fast-paced environment.
• Ability to work effectively in a team-oriented setting.

Additional Job Details (if applicable)

Department: Neurology Call Center

Schedule: Monday - Friday | 7:55-4:25pm | Onsite/ Hybrid

**Benefits:**Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type
Hybrid

Work Location
60 Fenwood Road

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$19.81 - $28.30/Hourly

Grade
3

EEO Statement:
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.