Patient Access Supervisor

Martha's Vineyard Hospital; Oak Bluffs (MA); On-site; USD 80,000 - 116,000; Full time

Benefits offered by this job

Competitive benefits

Career advancement opportunities

Bonuses as applicable

Job summary

Martha's Vineyard Hospital is seeking an experienced Patient Access Supervisor to oversee the day-to-day operations of the patient access department and manage a team of patient access representatives. The role focuses on accurate patient records and a positive patient experience.

The ideal candidate will have 3–5 years in patient access with supervisory experience, strong leadership and communication skills, and a solid understanding of HIPAA and Medicare regulations, with on-site work at One

Qualifications

• Associate's Degree in Healthcare Administration or related field required.
• 3–5 years experience in healthcare patient access/registration; 1–2 years supervisory preferred.

Responsibilities

• Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
• Ensure accurate and timely patient registration, including demographic and insurance information.
• Ensure compliance with HIPAA and Medicare regulations.
• Manage the workflow of the patient access department to ensure tasks are completed efficiently.
• Continuously improve processes to enhance the patient experience.
• Collaborate with billing and insurance to ensure a seamless patient experience.
• Resolve customer complaints and concerns professionally and promptly.
• Prepare and analyze performance reports to assess department performance and identify improvement areas.

Skills

leadership

communication

data analysis

work under pressure

customer service

Education

Associate's degree in Healthcare Administration or related field

Job description

Job Summary

Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.

Does this position require Patient Care? No

Essential Functions

• Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
• Ensure accurate and timely patient registration, including demographic and insurance information.
• Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
• Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
• Continuously improve processes and procedures to enhance the patient experience.
• Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
• Resolve customer complaints and concerns in a professional and timely manner.
• Prepare and analyze performance reports to assess department performance and identify areas for improvement.

Qualifications

Education

Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Experience

Experience in a healthcare setting, with a focus on patient access and registration 3-5 years required supervisory experience 1-2 years preferred

Knowledge, Skills and Abilities

• Strong leadership and communication skills.
• Knowledge of healthcare regulations and patient privacy laws.
• Ability to analyze data and make informed decisions.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong customer service orientation and commitment to providing excellent patient care.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

One Hospital Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.