Remote Patient Access Coordinator II

University of Southern California; Glendale (CA); Hybrid; USD 28,929 - 45,667; Full time

Job summary

A leading healthcare institution is seeking a Patient Access Liaison II to facilitate patient communication and appointment scheduling. The ideal candidate will have at least two years of experience in customer service or healthcare environments. Responsibilities include answering calls, processing messages, and ensuring data integrity within the systems. Preferred qualifications include advanced degrees, knowledge of HIPAA regulations, and bilingual abilities. A supportive team environment with competitive compensation is offered.

Qualifications

• Minimum two years of experience in a call center or customer service.
• Excellent verbal and written communication skills.
• Demonstrated interpersonal skills.

Responsibilities

• Serve as the primary point of contact for patients.
• Schedule and confirm medical appointments.
• Maintain accurate data in the call management system.

Skills

Customer service

Communication skills

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in healthcare or business

Tools

Call management system

Scheduling systems

Job description

A leading healthcare institution is seeking a Patient Access Liaison II to facilitate patient communication and appointment scheduling. The ideal candidate will have at least two years of experience in customer service or healthcare environments. Responsibilities include answering calls, processing messages, and ensuring data integrity within the systems. Preferred qualifications include advanced degrees, knowledge of HIPAA regulations, and bilingual abilities. A supportive team environment with competitive compensation is offered.