Patient Services Coordinator II FT

Lone Peak Dental Group; Albany (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Lone Peak Dental Group is looking for a Patient Services Coordinator II to enhance our healthcare team in Albany, Georgia. The successful candidate will coordinate patient appointments, manage inquiries, and ensure top-notch customer service.

The ideal background includes a high school diploma with related healthcare experience and excellent organizational skills. Join us to provide exceptional support to our patients while collaborating closely with medical staff.

Qualifications

• Minimum of 2 years of experience in a healthcare or customer service role.
• Strong organizational skills and attention to detail.
• Knowledge of insurance processes.

Responsibilities

• Schedule patient appointments and confirm attendance.
• Greet and check in patients, verifying demographic information.
• Assist patients with necessary forms and documents.

Skills

Excellent communication skills

Organizational skills

Customer service

Medical terminology proficiency

Education

High school diploma or equivalent

Associate's or Bachelor's degree in a related field

Job description

Overview

We are seeking a Patient Services Coordinator II to join our healthcare team. The ideal candidate will be responsible for coordinating patient appointments, handling patient inquiries, and ensuring excellent customer service.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred
• Minimum of 2 years of experience in a healthcare or customer service role
• Proficiency in medical terminology and knowledge of insurance processes
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail

Responsibilities

• Schedule patient appointments and follow up to confirm attendance
• Greet and check in patients upon arrival, verifying demographic information
• Answer phone calls, emails, and in-person inquiries from patients and external parties
• Assist patients with completing necessary forms and documents
• Work closely with medical staff to ensure patient needs are met in a timely and efficient manner
• Maintain patient records and confidentiality in compliance with HIPAA regulations
• Collaborate with insurance providers to verify coverage and process claims accurately