Remote Patient Support Specialist - Mental Health Access

Geode Health; United States; Remote; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

Life insurance

Short- & long-term disability

Paid vacation

401k with matching

Professional development

Zusammenfassung

Geode Health is hiring for a remote, full-time role focused on serving as the first human connection for patients seeking mental health care. You will turn high-intent calls into booked appointments while delivering a warm, hospitality-driven experience.

You will match patients to providers, guide hesitant callers with empathy, and support established patients with simple requests, ensuring smooth routing to internal teams. This is a patient-focused role emphasizing access to care.

Qualifikationen

• Hospitality-minded approach to patient care.
• Empathetic, persuasive communicator for emotional conversations.
• Organized and coachable with passion for expanding access to mental healthcare.
• Ability to guide callers toward confident decisions.

Aufgaben

• Match patients to the right provider using screening questions, insurance, and scheduling tools.
• Guide hesitant callers toward confident decisions with empathy and sound judgment.
• Support established patients with simple requests and seamless routing to internal teams.

Kenntnisse

Hospitality mindset

Empathetic communication

Coachable

Organized

Access expansion

Tools

Scheduling tools

Jobbeschreibung

Geode Health is hiring for a remote, full-time role focused on serving as the first human connection for patients seeking mental health care. You will turn high-intent calls into booked appointments while delivering a warm, hospitality-driven experience.

You will match patients to providers, guide hesitant callers with empathy, and support established patients with simple requests, ensuring smooth routing to internal teams. This is a patient-focused role emphasizing access to care.