Patient Support Specialist (Fully Remote)

Geode Health; United States; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short- & long-term disability

Paid vacation

401k with matching

Professional development

Job summary

Geode Health is hiring for a remote, full-time role focused on serving as the first human connection for patients seeking mental health care. You will turn high-intent calls into booked appointments while delivering a warm, hospitality-driven experience.

You will match patients to providers, guide hesitant callers with empathy, and support established patients with simple requests, ensuring smooth routing to internal teams. This is a patient-focused role emphasizing access to care.

Qualifications

• Hospitality-minded approach to patient care.
• Empathetic, persuasive communicator for emotional conversations.
• Organized and coachable with passion for expanding access to mental healthcare.
• Ability to guide callers toward confident decisions.

Responsibilities

• Match patients to the right provider using screening questions, insurance, and scheduling tools.
• Guide hesitant callers toward confident decisions with empathy and sound judgment.
• Support established patients with simple requests and seamless routing to internal teams.

Skills

Hospitality mindset

Empathetic communication

Coachable

Organized

Access expansion

Tools

Scheduling tools

Job description

• Serve as the first human connection for patients seeking mental health care.
• Turn high-intent calls and leads into booked appointments while delivering a warm, hospitality-driven experience.

What You'll Do:

• Match patients to the right provider using screening questions, insurance, and scheduling tools.
• Guide hesitant callers toward confident decisions with empathy and sound judgment.
• Support established patients with simple requests and seamless routing to internal teams.

Who You Are:

• A hospitality-minded person who makes others feel genuinely cared for.
• A persuasive, empathetic communicator comfortable navigating emotional conversations.
• Coachable, organized, and passionate about expanding access to mental healthcare.
• Competitive hourly pay of $20.00 with a full-time remote schedule.
• Medical, dental, vision, life insurance, short- and long-term disability, paid vacation, and matching 401k plan.
• Professional development opportunities and comprehensive administrative support.

Geode Health

Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.