Remote Patient Access & Care Coordinator

Cardinal Health, Inc.; Northern (KY); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health Sonexus Access and Patient Support offers remote, full-time opportunities to help patients access, afford and stay on therapy in a fast-paced, support-driven role.

The role involves investigating inquiries, resolving payer/pharmacy issues, and proactive follow-up to ensure therapy access. Training occurs 8:00am-5:00pm CT; shift flexibility is required during Monday–Friday business hours.

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or technical certification in related field or equivalent experience preferred

Responsibilities

• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate
• Proactive follow-up with various contacts to ensure patient access to therapy
• Demonstrate superior customer support talents
• Prioritize multiple, concurrent assignments and work with a sense of urgency
• Must communicate clearly and effectively in both a written and verbal format
• Must demonstrate a superior willingness to help external and internal customers
• Working alongside teammates to best support the needs of the patient population or will transfer caller to appropriate team member (when applicable)
• Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
• Must self-audit intake activities to ensure accuracy and efficiency for the program
• Make outbound calls to patient and/or provider to discuss any missing information as applicable
• Assess patient’s financial ability to afford therapy and provide hand on guidance to appropriate financial assistance
• Documentation must be clear and accurate and stored in the appropriate sections of the database
• Must track any payer/plan issues and report any changes, updates, or trends to management
• Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client
• Ability to effectively mediate situations in which parties are in disagreement to facilitate a positive outcome
• Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
• Support team with call overflow and intake when needed
• Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner.

Skills

Clear communication

Customer service

Multitasking

Education

High School Diploma, GED or technical certification in related field or equivalent experience preferred

Job description

Cardinal Health Sonexus Access and Patient Support offers remote, full-time opportunities to help patients access, afford and stay on therapy in a fast-paced, support-driven role.

The role involves investigating inquiries, resolving payer/pharmacy issues, and proactive follow-up to ensure therapy access. Training occurs 8:00am-5:00pm CT; shift flexibility is required during Monday–Friday business hours.