Remote Partner Success Strategist

NMI; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Remote-first culture

Competitive compensation and benefits

Personal growth and advancement

Job summary

NMI is seeking a Partner Success Specialist for a remote role based in the United States. You will serve as the primary liaison for partner inquiries, guide merchant account submissions, and coordinate with underwriting to move applications toward approval.

You’ll proactively engage partners, resolve onboarding issues, and drive activation and growth across internal departments, while maintaining strong relationships and accurate records.

Qualifications

• 2+ years of experience in partner support, account management, customer success, or payments.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM systems and Microsoft Office or Google Workspace.

Responsibilities

• Serve as a primary point of contact for partner inquiries and support needs, building and maintaining relationships with assigned partners.
• Provide guidance on merchant account submissions, onboarding requirements, pricing structures, equipment options, and partner programs, and educate partners on processes and resources to help them grow their payments business.
• Act as the liaison between partners and underwriting teams to facilitate merchant application approvals, reviewing pending applications and identifying outstanding requirements.
• Coordinate with partners to obtain the documentation and information needed to clear underwriting conditions, and monitor application status to provide regular updates throughout the approval process.
• Escalate complex underwriting issues when necessary and advocate for timely resolution on partners’ behalf.
• Respond to partner inquiries regarding residual payouts and commissions, application status, pricing and program structures, equipment ordering and deployment, and general account and operational support.
• Investigate and resolve partner issues by collaborating with internal departments including Underwriting, Boarding, Risk, Technical Support, Finance, Operations, and Sales.
• Maintain accurate records of partner interactions and issue resolution activities.
• Manage a portfolio of assigned partners and conduct regular outreach to encourage merchant account submissions and activations.
• Identify partners experiencing onboarding or activation challenges and develop action plans to help them move forward.
• Monitor partner activity and engagement metrics to identify growth opportunities, and support partner success initiatives designed to increase merchant boarding volume and long-term partner engagement.
• Work closely with internal teams to ensure a seamless partner experience, communicating partner feedback and trends to management and relevant departments.
• Participate in process improvement initiatives that enhance partner satisfaction and operational efficiency, and assist with special projects and partner-focused initiatives as needed.

Skills

Partner support

Account management

Customer success

Payments knowledge

CRM systems

Communication

Time management

Tools

Microsoft Office / Google Workspace

Job description

NMI is seeking a Partner Success Specialist for a remote role based in the United States. You will serve as the primary liaison for partner inquiries, guide merchant account submissions, and coordinate with underwriting to move applications toward approval.

You’ll proactively engage partners, resolve onboarding issues, and drive activation and growth across internal departments, while maintaining strong relationships and accurate records.