Remote Partner Success Manager — Fintech & Payments

Remote; San Francisco (CA); Hybrid; USD 60,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Job summary

Pathward is seeking a capable partner programs professional to collaborate with stakeholders, evaluate financial products, and implement compliant solutions for our partner ecosystem. You will advocate for partners, manage inquiries, and deliver customer-focused service while aligning with regulatory requirements.

The role emphasizes relationship management, strategic communication, and proactive problem solving to drive partner satisfaction and successful implementations within a

Qualifications

• Bachelor's degree or equivalent education and work experience.
• Typically, 3+ years with bachelor's or equivalent.
• Creative thinking and problem-solving abilities to determine best path forward.
• Great rapport building and communication with a diverse group of partners and management.

Responsibilities

• Cultivates and maintains strong relationships with partners in the BaaS services sector.
• Communicates partner issues and ensures executive teams are aware of issues.
• Serves as the primary operational day-to-day point of contact for partner inquiries and service requests.
• Provides customer-focused delivery for Pathward’s partners.
• Understands partners' goals and develops tailored solutions to meet their needs.
• Collaborates with cross-functional teams to evaluate, design, and implement new programs and services.
• Provides consultative and results-oriented support to partners through all implementation phases.
• Demonstrates subject matter expertise of program requirements and add-on features.
• Champions partner needs and advocates for their success within the organization.
• Proactively addresses issues, striving to exceed partner expectations.
• Reviews monitoring metrics for gaps and remediation needs with cross-functional teams.
• Ensures SLA adherence to foster speed to market and partner satisfaction.
• Navigates a complex regulatory environment.
• Manages complex partner portfolios.
• Assesses and manages risk in a dynamic environment.
• Other duties as assigned.

Skills

Relationship management

Partner management

Cross-functional collaboration

Communication skills

Problem solving

Customer advocacy

Education

Bachelor's degree or equivalent education

Job description

Pathward is seeking a capable partner programs professional to collaborate with stakeholders, evaluate financial products, and implement compliant solutions for our partner ecosystem. You will advocate for partners, manage inquiries, and deliver customer-focused service while aligning with regulatory requirements.

The role emphasizes relationship management, strategic communication, and proactive problem solving to drive partner satisfaction and successful implementations within a