Partner Success Manager, BaaS & Payments

Pathward; Northern (KY); Hybrid; USD 60,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

And more

Job summary

Pathward is seeking a collaborative professional to manage partner relationships in its BaaS ecosystem. You will collaborate with internal teams to design and implement financial programs, advocate for partners, and ensure high-quality delivery across all implementation stages.

You will build trust with diverse partners, balance multiple objectives, and thrive in a fast-moving environment while upholding regulatory and compliance standards.

Qualifications

• Bachelor's degree or equivalent education and work experience.
• Typically, 3+ years with Bachelor's or equivalent.
• Creative thinking and problem-solving abilities to determine best path forward in an environment with multiple solutions.
• Great rapport building and communication skills with a diverse group of partners and management at all levels.
• Great customer service acumen and ability to advocate for the partner.
• Ability to gain an understanding of partners and their position in the payments industry.
• Ability to work efficiently in a fast-paced environment and balance multiple partners and objectives.

Responsibilities

• Cultivates and maintains strong relationships with partners in the BaaS services sector.
• Communicates partner issues and ensures the partner executive teams are aware of the issues.
• Primary operational day-to-day contact for partner inquiries, concerns, and service requests.
• Delivers customer-focused delivery for Pathward’s partners.
• Develops tailored solutions to meet partner needs.
• Collaborates with cross-functional teams to evaluate, design, and implement new programs and services.
• Provides consultative support throughout all phases of the implementation process.
• Demonstrates subject matter expertise of program requirements and addons.
• Champions partner needs and advocates for partner success internally.
• Addresses issues proactively to exceed partner expectations.
• Reviews monitoring metrics to identify gaps and remediation needs.
• Meets or exceeds SLA standards to accelerate speed to market and satisfaction.
• Navigates a complex regulatory environment and manages risk.

Skills

Creative thinking

Problem solving

Communication skills

Customer service

Relationship building

Payments industry knowledge

Fast-paced work

Education

Bachelor's degree or equivalent education and work experience

Job description

Pathward is seeking a collaborative professional to manage partner relationships in its BaaS ecosystem. You will collaborate with internal teams to design and implement financial programs, advocate for partners, and ensure high-quality delivery across all implementation stages.

You will build trust with diverse partners, balance multiple objectives, and thrive in a fast-moving environment while upholding regulatory and compliance standards.