Senior Partner Success Manager – Payments & FinTech

Pathward, N.A.; Sioux Falls (SD); Hybrid; USD 60,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Job summary

Pathward, N.A. is seeking a Partner Success professional to collaborate with Partners and internal stakeholders to evaluate, design, and implement financial products with strong compliance oversight.

You will act as the primary day-to-day contact for partner inquiries, delivering customer-focused solutions and tailoring programs to meet partner goals while navigating regulatory requirements.

Qualifications

• Bachelor's degree or equivalent education and work experience.
• Typically, 3+ years with bachelor’s or equivalent.
• Creative thinking and problem-solving abilities to determine best path forward.
• Great rapport building and communication skills with diverse partners and management at all levels.
• Great customer service acumen and ability to advocate for the partner.
• Ability to gain an understanding of partners and their position in the payments industry.

Responsibilities

• Cultivates and maintains strong relationships with partners in the BaaS services sector.
• Communicates partner issues and ensures the partner executive teams are aware of the issues.
• Serves as the primary operational day-to-day contact for partner inquiries, concerns, and service requests.
• Provides customer-focused delivery for Pathward’s partners.
• Develops tailored solutions to meet partners' needs.
• Collaborates with cross-functional teams to evaluate, design, and implement new programs and services.
• Provides consultative and results-oriented support to partners through all implementation phases.
• Champions partner needs and advocacy for their success within the organization.
• Proactively addresses issues and strives to exceed partner expectations.
• Reviews monitoring metrics with cross-functional teams to identify gaps and remediation needs.
• Meets or exceeds SLA standards to foster speed to market and partner satisfaction.
• Navigates a complex regulatory environment and assesses risk in a dynamic setting.

Skills

Partner relationships

Stakeholder communication

Point of contact

Customer focus

Solution design

Advocacy

Risk management

Regulatory awareness

Education

Bachelor's degree or equivalent

Job description

Pathward, N.A. is seeking a Partner Success professional to collaborate with Partners and internal stakeholders to evaluate, design, and implement financial products with strong compliance oversight.

You will act as the primary day-to-day contact for partner inquiries, delivering customer-focused solutions and tailoring programs to meet partner goals while navigating regulatory requirements.