Partner Success Manager - Payments & BaaS

Pathward; United States; Híbrido; USD 60 000 - 101 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Performance-based incentive

Resumo da oferta

Pathward is a hybrid, remote-office company empowering financial inclusion. This role collaborates with Partners and internal stakeholders to design and implement financial products while maintaining compliant oversight and partner satisfaction.

You will manage day-to-day partner inquiries, build strong relationships in the BaaS space, and coordinate cross-functional teams to deliver tailored solutions. Requirements include a Bachelor's degree and 3+ years’ experience, plus strong communication

Qualificações

• Bachelor's degree or equivalent education and work experience.
• Typically, 3+ years with bachelor's or equivalent.
• Creative thinking and problem-solving abilities to determine best path forward in an environment where multiple solutions are possible.
• Great rapport building and communication skills with a diverse group of partners and management at all levels.
• Great customer service acumen and ability to advocate for the partner.
• Ability to gain an understanding of partners and their position in the payments industry.
• Maturity to work within and contribute to an expanding organization.
• Ability to work efficiently in a fast-paced environment and balance multiple partners and objectives.

Responsabilidades

• Cultivates and maintains strong relationships with partners in the BaaS services sector.
• Communicates partner issues and ensure the partner executive teams are aware of the issues.
• Serves as the primary operational day-to-day point of contact for partners inquiries, concerns, and service requests.
• Provides customer-Focused delivery for Pathward’s partners.
• Understands partners goals and develop tailored solutions to meet their needs.
• Collaborates with cross functional teams to evaluate, design, and implement new programs and services.
• Provides consultative and results-oriented support and guidance to partners throughout all phases of the implementation process.
• Demonstrates subject matter experts of program requirement document and additional add-on features
• Champions partner needs and advocate for their success within the organization
• Proactively addresses any issues or challenges, striving to exceed partner expectations.
• Collaborates with cross functional teams to review monitoring metrics for partners to identify potential gaps and remediation needs.
• Consistently meets or exceeds SLA standards to foster speed to market and partner satisfaction.
• Navigates a complex regulatory environment.
• Manages complex partner portfolios.
• Demonstrates ability to assess and manage risk in a dynamic environment.
• Other duties as assigned.

Conhecimentos

Communication skills

Customer service

Relationship building

Problem solving

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Pathward is a hybrid, remote-office company empowering financial inclusion. This role collaborates with Partners and internal stakeholders to design and implement financial products while maintaining compliant oversight and partner satisfaction.

You will manage day-to-day partner inquiries, build strong relationships in the BaaS space, and coordinate cross-functional teams to deliver tailored solutions. Requirements include a Bachelor's degree and 3+ years’ experience, plus strong communication