Remote Partner Success Manager: Drive Growth & Retention

Lumen; Augusta (ME); On-site; USD 97,000 - 129,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Voluntary lifestyle benefits

Job summary

Lumen is seeking a Manager, Partner Success based in the United States to lead a team focused on protecting, growing, and strengthening partner and customer relationships. You will drive retention, product adoption, and revenue expansion while building a high‑performing team that delivers exceptional experiences.

You will partner with Sales and cross‑functional teams to identify opportunities, reduce risk, and implement scalable processes that support long‑term business success in a

Qualifications

• 6+ years in customer-facing roles (customer success, account management, or related).
• Experience in a technology-focused customer-facing environment.
• Strong written and verbal communication skills across organizational levels.
• Demonstrated ability to analyze data, identify trends, and translate insights into actions.
• Experience influencing stakeholders through collaboration, persuasion, negotiation, and consensus-building.
• Proven ability to identify customer needs, operational challenges, and opportunities for process improvement.
• Experience leading cross-functional initiatives and resolving complex business issues.
• Ability to manage multiple priorities while maintaining customer focus.

Responsibilities

• Lead a team of Partner Success professionals responsible for partner and customer retention, product adoption, revenue expansion, and overall account health.
• Leverage health, performance, and opportunity data to identify risks, uncover growth opportunities, and drive proactive engagement.
• Partner with Sales Acquisition on strategic account planning, expansion initiatives, and customer growth opportunities.
• Establish and maintain consistent operating standards, tools, communication practices, and execution frameworks.
• Drive continuous improvement by identifying friction points and implementing scalable processes and automation.
• Lead cross-functional resolution of complex partner and customer issues by aligning stakeholders and ensuring follow-through.
• Manage a disciplined portfolio-management rhythm prioritizing customer and partner needs based on revenue impact and growth potential.
• Monitor KPIs and hold the team accountable for outcomes, forecast accuracy, and customer satisfaction.

Skills

Customer success leadership

Leadership

Data analysis

Stakeholder influence

Communication

Account management

Multi-tasking

Education

Bachelor's degree in Business/Management or related field

Job description

Lumen is seeking a Manager, Partner Success based in the United States to lead a team focused on protecting, growing, and strengthening partner and customer relationships. You will drive retention, product adoption, and revenue expansion while building a high‑performing team that delivers exceptional experiences.

You will partner with Sales and cross‑functional teams to identify opportunities, reduce risk, and implement scalable processes that support long‑term business success in a