Remote Partner Success Manager - Grow & Retain

Lumen; Boise (ID); Vor Ort; USD 97.000 - 129.000; Vollzeit

Zusammenfassung

Lumen leads a trusted network for AI-powered connections and provides high‑performance connectivity for enterprises, governments, and communities. We seek a Manager, Partner Success to grow partner and customer relationships, focusing on retention, adoption, and revenue growth while building a high‑performing team that delivers exceptional experiences.

You will partner with Sales and cross-functional stakeholders to identify opportunities, mitigate risk, and create scalable processes for

Qualifikationen

• 6+ years in customer-facing roles such as client services or account management.
• Experience in a technology-focused environment serving business customers.
• Strong written and verbal communication with executive-level audiences.

Aufgaben

• Lead a team of Partner Success professionals focused on retention, adoption, revenue expansion, and account health.
• Use customer data to identify risks, opportunities, and drive proactive engagement.
• Collaborate with Sales Acquisition on strategic account planning and growth.
• Set operating standards, tools, and processes across the org.
• Drive continuous improvement by addressing friction and enabling automation.
• Coordinate cross-functional resolution of issues and remove barriers.
• Manage portfolio rhythm prioritizing revenue impact and growth potential.
• Track KPIs and ensure forecast accuracy and customer satisfaction.

Kenntnisse

Partner Success

Account Management

Data Analysis

Stakeholder Management

Cross-functional Collaboration

Customer Retention

Ausbildung

Bachelor's degree in Business or related field

Jobbeschreibung

Lumen leads a trusted network for AI-powered connections and provides high‑performance connectivity for enterprises, governments, and communities. We seek a Manager, Partner Success to grow partner and customer relationships, focusing on retention, adoption, and revenue growth while building a high‑performing team that delivers exceptional experiences.

You will partner with Sales and cross-functional stakeholders to identify opportunities, mitigate risk, and create scalable processes for