Remote Partner Success & Growth Manager

Lumen; Dover (DE); Remote; USD 97,000 - 142,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Remote-friendly

Job summary

Lumen is seeking a Manager, Partner Success to lead a team focused on protecting, growing, and strengthening partner and customer relationships. This role drives retention, product adoption, and revenue growth while aligning with sales and cross-functional partners to scale processes.

The ideal candidate will bring 6+ years in customer-facing roles, strong data analysis, and proven ability to influence stakeholders across the organization.

Qualifications

• 6+ years in customer-facing client services, customer success, account management, or related experience.
• Experience in a technology-focused, customer-facing environment.
• Strong written and verbal communication with audiences at all levels.
• Ability to analyze data, identify trends, and translate insights into actions.
• Experience influencing stakeholders through collaboration, persuasion, negotiation, and consensus-building.
• Proven ability to identify customer needs, operational challenges, and opportunities for process improvement.
• Experience leading cross-functional initiatives and driving resolution of complex business issues.
• Ability to manage multiple priorities while maintaining customer focus.

Responsibilities

• Lead a team of Partner Success professionals responsible for partner and customer retention, product adoption, revenue expansion, and overall account health.
• Leverage customer health, performance, and opportunity data to identify risks, uncover growth opportunities, and drive proactive engagement strategies.
• Partner with Sales Acquisition teams on strategic account planning, expansion initiatives, and customer growth opportunities.
• Establish and maintain consistent operating standards, tools, communication practices, and execution frameworks across the organization.
• Drive continuous improvement by identifying friction points and implementing scalable process enhancements and automation.
• Lead cross-functional resolution of complex partner and customer issues by aligning stakeholders and ensuring timely follow-through.
• Manage a disciplined portfolio-management rhythm prioritizing revenue impact, risk, and growth potential.
• Monitor KPIs and hold the team accountable for outcomes, forecast accuracy, customer satisfaction, and net revenue growth.

Skills

Customer Success

Account Management

Data Analysis

Stakeholder Influence

Cross-Functional Leadership

Prioritization

Communication

Problem Solving

Education

Bachelor's degree in Business/Management or related

Job description

Lumen is seeking a Manager, Partner Success to lead a team focused on protecting, growing, and strengthening partner and customer relationships. This role drives retention, product adoption, and revenue growth while aligning with sales and cross-functional partners to scale processes.

The ideal candidate will bring 6+ years in customer-facing roles, strong data analysis, and proven ability to influence stakeholders across the organization.