Remote Partner Success Leader – Growth & Retention

Lumen; Indianapolis (IN); On-site; USD 97,000 - 129,000; Full time

Job summary

Lumen is seeking a Senior Manager, Partner Success to lead a team focused on protecting, growing, and strengthening partner and customer relationships in a technology‑driven environment. This leader is accountable for partner retention, customer success, product adoption, and revenue growth while building a high‑performing team that delivers exceptional experiences.

You will partner with Sales and cross‑functional stakeholders to identify opportunities, mitigate risk, and implement scalable

Qualifications

• 6+ years of customer‑facing client services, customer success, account management, or related experience.
• Experience in a technology‑focused customer‑facing environment supporting business customers.
• Strong written and verbal communication skills with the ability to engage audiences at all organizational levels.
• Demonstrated ability to analyze data, identify trends, and translate insights into actionable recommendations.
• Experience influencing stakeholders through collaboration, persuasion, negotiation, and consensus‑building.
• Proven ability to identify common customer needs, operational challenges, and opportunities for process improvement.
• Experience leading cross‑functional initiatives and driving resolution of complex business issues.
• Ability to manage multiple priorities while maintaining a strong customer focus.

Responsibilities

• Lead a team of Partner Success professionals responsible for partner and customer retention, product adoption, revenue expansion, and overall account health.
• Leverage customer health, performance, and opportunity data to identify risks, uncover growth opportunities, and drive proactive engagement strategies.
• Partner closely with Sales Acquisition teams on strategic account planning, expansion initiatives, and customer growth opportunities.
• Establish and maintain consistent operating standards, tools, communication practices, and execution frameworks across the organization.
• Drive innovative thinking and continuous improvement by identifying recurring friction points and implementing scalable process enhancements and automation.
• Lead cross‑functional resolution of complex partner and customer issues by aligning stakeholders, removing barriers, and ensuring timely follow‑through.
• Manage a disciplined portfolio‑management rhythm that prioritizes customer and partner needs based on revenue impact, risk, business priorities, and growth potential.
• Monitor key performance indicators and hold the team accountable for business outcomes, forecast accuracy, customer satisfaction, and net revenue growth.

Skills

Customer facing

Tech environment

Communication skills

Data analysis

Stakeholder influence

Customer needs identification

Cross-functional leadership

Prioritization

Education

Bachelor's degree in Business/Management

Job description

Lumen is seeking a Senior Manager, Partner Success to lead a team focused on protecting, growing, and strengthening partner and customer relationships in a technology‑driven environment. This leader is accountable for partner retention, customer success, product adoption, and revenue growth while building a high‑performing team that delivers exceptional experiences.

You will partner with Sales and cross‑functional stakeholders to identify opportunities, mitigate risk, and implement scalable