Remote Partner Success Data Specialist

Cdpcommunity; Boston, Northern (MA, KY); Hybrid; USD 34,000 - 41,000; Full time

Job summary

CDP, a Boston-based public benefit corporation, seeks a Partner Success Data Specialist for a remote, full-time role. You will manage onboarding, data submissions, and client coordination for NRF, NPR Basic Donor Data Matching, CDP Insights, Epiphany, and related services.

You will build relationships with stations, guide timelines and documentation, and ensure a superior client experience across cross-functional teams.

Qualifications

• 3-5 years of experience in client success, account management, project coordination, fundraising operations, data services, nonprofit technology, public media, or related field.
• Proven track record of driving projects to completion, proactively following up on commitments, tracking deliverables, and ensuring successful outcomes for clients and stakeholders.
• Ability to collaborate across teams and build internal/external partnerships.
• Excellent written and verbal communication skills.
• Experience with CRM platforms, Salesforce, Tableau, data management, or reporting systems.
• Proficiency in Microsoft Excel and Microsoft Office.
• Ability to navigate technical and operational conversations with a diverse range of users.

Responsibilities

• Serve as the primary onboarding contact for public media organizations participating in NRF, NPR’s Basic Donor Data Matching Program, and other CDP data services.
• Guide organizations through onboarding requirements, timelines, documentation, and implementation steps.
• Build strong relationships with station staff and provide consultative support throughout the client lifecycle.
• Establish clear milestones and follow-up processes to ensure successful onboarding and adoption.
• Maintain accurate records within Salesforce and ensure client information remains current.
• Coordinate, generate, and track the execution of legal agreements, service orders, and related documentation through established workflows.
• Support client administration activities related to NRF, NPR’s Basic Donor Data Matching Program, CDP Insights, and Epiphany; manage user access and reporting tools.

Skills

Client success

Account management

Project coordination

Relationship management

Data services

Education

Bachelor's Degree or equivalent

Tools

Salesforce

Tableau

Excel

Job description

CDP, a Boston-based public benefit corporation, seeks a Partner Success Data Specialist for a remote, full-time role. You will manage onboarding, data submissions, and client coordination for NRF, NPR Basic Donor Data Matching, CDP Insights, Epiphany, and related services.

You will build relationships with stations, guide timelines and documentation, and ensure a superior client experience across cross-functional teams.