Remote Partner Success Manager — Data-Driven Growth

360 Blue; Northern (KY); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with employer match

Gym membership reimbursement

Professional development reimbursement

Company-paid holidays

Mobile phone stipend

Flexible PTO

Long-term disability insurance

Life insurance

Job summary

Key Data is seeking a Partner Success Manager to serve 150-250 client partners, driving dashboard adoption and maximum value from our platform. You’ll collaborate with a cross-functional team to meet client goals and continuously improve retention and satisfaction.

You will communicate insights, tailor recommendations, and stay ahead of industry trends to elevate service offerings. This is a fully remote role with strong growth opportunities within a fast-growing startup.

Qualifications

• 2+ years of experience in vacation rental or hotel/resort revenue management.
• Data-driven mindset with a focus on client business growth.
• Proactive in ensuring client happiness, with attention to detail and creative problem-solving skills.
• Excellent interpersonal and communication skills.
• Comfortable with change and excited about contributing to a growing startup.
• Proficient in Google Suite and CRM programs (ChurnZero, Hubspot, Slack, Confluence, Jira).
• Prior experience using the KeyData platform is strongly preferred.
• Empathy: Understands and anticipates customers' needs and challenges.
• Proactive Problem-Solving: Identifies and addresses potential issues before they settle.
• Communication: Clearly articulates value propositions, solutions, and recommendations.
• Relationship Management: Builds trust and long-term partnerships with clients.
• Results-Oriented: Focuses on achieving outcomes that drive customer success and retention.
• Collaboration: Works effectively across departments to deliver seamless customer experiences.
• We Put People First: Prioritize employees by investing in their learning, well-being, and growth.
• We Are Customer Obsessed: Focus relentlessly on solving customer challenges and helping them succeed.
• Foster a transparent culture where all ideas, concerns, and thoughts are welcome.
• Use empathy and clear communication to drive innovation and empowerment.
• We Boldly Challenge the Status Quo: Encourage creativity and innovation by questioning the conventional.
• We Take Ownership: Act like leaders, taking responsibility and making impactful decisions.

Responsibilities

• Manage 150-250 client partners and drive adoption of the dashboard.
• Collaborate with the Partner Success team to meet client goals and deadlines.
• Create data-driven narratives to boost client engagement and dashboard usage.
• Maintain regular communication, fostering strong client partnerships and understanding evolving needs.
• Stay informed on industry trends to enhance service and product offerings.
• Advocate for clients' needs, working with Product to implement solutions.
• Develop and optimize new client retention strategies and processes.
• Deliver weekly updates on client satisfaction, retention, and team goals.
• Work with other departments to ensure top-tier project execution and high client retention.
• Promote Key Data’s vision and products within the vacation rental community.

Skills

Data-driven

Communication

Relationship management

Proactive problem-solving

Collaboration

CRM tools

Google Suite

ChurnZero

HubSpot

Slack

Confluence

Jira

Empathy

Tools

ChurnZero

HubSpot

Slack

Confluence

Jira

Job description

Key Data is seeking a Partner Success Manager to serve 150-250 client partners, driving dashboard adoption and maximum value from our platform. You’ll collaborate with a cross-functional team to meet client goals and continuously improve retention and satisfaction.

You will communicate insights, tailor recommendations, and stay ahead of industry trends to elevate service offerings. This is a fully remote role with strong growth opportunities within a fast-growing startup.